VCA Veterinary Emergency Service & Veterinary Specialty Center

VCA Madison was so great to me when I had to bring my dog in at 10pm on a Tuesday night for vomiting and bloody diarrhea. They triaged us very quickly and were so friendly. Dr. Palmer and Dr. Gunn were especially helpful and took the time to explain everything to me. When I had to bring him back the next day because his symptoms worsened they helped me through a very scary hospitalization. They were so friendly every time I called with question or concern and helped me transfer my pup to the Middleton location when their hours changed.

Even though we lost Marcus, our beloved black-and-white cat, my mother and I would like to express our heartfelt gratitude to Dr. Barreto and her staff at this Vet Emergency Center. Their kindness and quick action helped ease Marcus’s pain in his final moments. His sudden passing was deeply heartbreaking, but we take comfort in knowing he had a wonderful life here on our 40 acres. While our hearts feel the loss, we also recognized the need to open our home to other cats in need of love and care. Somewhere out there, shelter cats were waiting for a warm place to call home and a cozy spot by the Christmas tree. That’s when we found Max and Oliver, and they’ve already brought so much joy to our lives. To anyone visiting this clinic, we hope you never have to say goodbye to your pet, but if you do, rest assured you’ll be surrounded by compassionate and caring people who truly understand.

We took our 13 year old corgi, Paris, here in early November for possible cardiac failure. The staff at VCA were incredible with her and sympathetic to the decision I ultimately had to make for my baby. They were patient, kind, and compassionate. They explained everything thoroughly, multiple times, and gave me the space and time to make whatever decision I needed to make. To me, it was the hardest decision I had had to make, but they were incredibly sweet the entire time. I found relief in the way that I was treated, and knew that even in her final moments, Paris was treated with the utmost respect and kindness from everyone there. Thank you to all the staff at VCA ♡

From the start of our experience with a phone call and continuing through our visit, the staff was very kind and warm. We know their jobs must be very difficult to often be the barer of bad news. We thank everyone for helping us through such a difficult goodbye with our beloved pet.

We came in as an emergency late at night for a kitten who was in a lot of pain, unknown cause. They were kind enough to get us in within a timely manner. They treated me with respect and gave the kitten pain medicine promptly. Did a very thorough work up. Cost wise for everything that happened that night I thought it was well within an appropriate charge being an emergency visit. The vet was extremely kind and explained everything in detail. I would highly recommend their office.

My fiancé and I recently had to make a tough decision. It was on a Saturday and we called around our local area. No one was willing to help us. Finally one vet recommended VCA. We decided to go with the VCA on broadway. From the very moment staff answered the phone, they were incredibly helpful, honest, and completely understanding. I can’t thank them enough for all of their help. They even sent us a card which ment the world to us. This is an excellent choice if you are considering VCA.

We called ahead to let them know the circumstances of our kitten, they were ready and waiting to triage him as soon as we got there. We weren't there long as they diagnosed our little guy with feline parvo and we opted to have him euthanized. The staff were kind and compassionate, and gave my daughter and I plenty of time to get our goodbyes in. We stayed with him until the very end and they put him in his own little casket that we could bury him in. Thank you to the staff that showed us lots of love and understanding today. We appreciate you.