USDA APHIS Veterinary Services

Amazing 👏 We had to have our vet certificates endorsed to export our 3 pet rabbits to Italy - they require a ridiculous 48h turnaround for everything before departure. Exams in hand, we drove to Madison and showed up first thing in the morning. The staff was very friendly and professional. A few things got amended and well communicated (date format). Everything was ready within 2h. Pickup and dropoff boxes from 6AM-6PM, in-person office hours are 8AM-5PM. Getting in touch was difficult, though, as phone service is automated and emails land in spam folder. Be persistent and You shall succeed. Thanks APHIS Madison 👍

My paperwork was endorsed on the 5th of September and you said you shipped it out on the same day. The label I gave you is next-day air early from UPS. As of now if still stuck at "label created" which means UPS does not even have it yet. I am flying out in 2 days and my pet certificate is still not with me. You also did not answer emails or calls from my vet. Talking about stressing people out on their important travel with pets. Terrible!

Big thanks to the team. Rocky was so helpful in doing what he could to make sure the certificate for my cat was sent expeditiously after my vet’s error. It is amazing what the team is handling despite the limited resources they’re dealing with. Please know they are handling quite a lot of volume. Thank you again for making a stressful process a lot less and avoiding an exorbitant airplane change fee and all the other plan change fees.

They sat on our paperwork so long that we had to pay almost $10,000 to have our pets shipped. If you mandate a ten day limit on paperwork, you’d better be efficient and this department is anything but that. I hope they are subject to reforms.

Friendly and helpful staff. Convenient location and document pick up. Highly recommended!

I have traveled my dog to various countries and have always received prompt responses through email as well as callbacks. Any questions I have had they have been very quick at responding as well as sending back the documents. They have excellent service and are very nice

This office (along with the IL office) is amazing! They responded to my questions about bringing my dog to Italy very quickly via email. Their vet endorsed my documents on the first day of the 10-day window and shipped my paperwork back SAME DAY. I travel in a week and having my documents this early is such a huge relief — thank you so so much! P.S. I noticed a lot of the negative reviews for all APHIS offices seem to mainly be due to user error. Read the instructions carefully, then re-read 5 more times, check your paperwork, and you'll be fine! My vet and I prepped this paperwork way in advance and everything was endorsed without a hitch. 😉