Banfield Pet Hospital

Dr. James Mackey and his staff are outstanding—friendly, knowledgeable, and truly focused on your pet’s well-being. Dr. James is also very transparent about costs, which builds trust and makes decisions easier. I’ve visited many Banfields, and this is by far the best. We happily drive 30 extra minutes for the excellent care here. Highly recommended!

Banfield has been excellent to both of my dogs! They have been the only Vet I have used for almost 20 years! Their care plans are a fantastic value and a great way to budget for your pet's care year round! All of the staff at Madison East have been a fantastic care team and excellent resource for my most recent puppy who is very adventurous and gets into many things she's not supposed to!

Vet was amazing with my kitten. He was so gentle and kind. The only thing I would say is a tech came in first and wasted 45 mins of our time on trying to sell me a monthly plan. It felt very pushy and not something I’m wanting to get at this time.

My 16-year-old cat has always been calm, and I've never had a problem with her before. We waited over two hours just to get her vaccine shot. When they finally tried to give it, she got upset, and the doctor said she was "too spicy" today and that she couldn't work with her at all unless I bring her in on Gabapentin next time. They rescheduled me for two weeks out. The doctor was a trainee and seemed scared of my cat, so I had to hold her the entire time or they couldn't give the vaccine. This clinic used to have good, experienced vets, but now it seems like only new trainees. Very disappointing.

The staff has taken excellent care of my dog for the last 7 years! The front desk folks know him by name and he’s always so excited to see them! The techs and doctor keep me in the loop with tests, procedures and recommendations.

Great staff but poor policies that push costs higher. Want to have everyone under a plan for pet care. Costs are high and poorly explained, very pushy for sales versus actual pet care. Price is reasonable without the plans for basic wellness services. The staff is great but get pushed to promote sales. A focused approach to actual care is so much better.

The staff are all heart for the pets and all about customer service. Super helpful, knowledgeable, efficient and kind. They make sure customers get the intel they need in order to keep their pets healthy.