Clover Basin Animal Hospital

I brought both of my cats in for their annual appointment and we saw Dr. Caitlyn Martin. It was honestly a breath of fresh air to have a vet who takes the time to talk with you and clearly explain everything. She was incredibly kind and patient with both of my cats and made the whole visit feel calm and comfortable. One of my cats is a bit of a "chunky boy" who stubbornly refuses to lose weight despite being on weight loss food and getting plenty of exercise. Instead of making me feel like I was doing something wrong, Dr. Martin reassured me that I’m already doing the right things and offered a few additional tips to help. I really appreciated how supportive and understanding she was. The pricing was also very reasonable, which made the experience even better. I didn’t feel like I was breaking the bank to receive exceptional care for my pets, which can be rare these days. It’s clear she genuinely cares about both the animals and their owners. We had a great experience, and I’m very grateful for the thoughtful care. 🐾

Horrible service , walked in there with my cat seeking help one the lady's there said she booked our appointment and to come in exactly what we did , got greeted horribly , didn't even have a welcome environment safe for the animals , floor was disgusting. and a Ginger short hair girl started with a attitude when we didn't even give her a reason to be upsest or alarming not only treated us and my cat with attitude she decides to leave the door wide open for my cat to just escape who does that !! No decency , only criticism and disgust from this place , think there loving and welcome but in reality if you can't be nice to welcoming all people don't be a nurse in a vet clinic. Don't expect good treatment or to have your animals in a good safe environment

I was visiting from out of town and needed sedatives for my dog’s return flight to CA, and I’m so grateful I found Clover Basin Animal Hospital. The staff was absolutely incredible - kind, attentive, and so reassuring during a stressful situation. They were wonderful with my dog and just as great with me. I highly recommend them and if I lived in Longmont, Colorado, Clover Basin Animal Hospital would without a doubt be my regular vet!

Dr. Tim and vet assistant Sarah were wonderful with our cat. Thank you for your knowledge, humor and kindness. You are her favorite vet!

Our experience was outstanding! Everyone was so nice and welcoming, we are grateful to have stumbled upon such great care.

This facility was a top notch first time they opened (we were one of their first clients ❤️), very sweet and caring staff and amazing vets. The front desk staff & techs are still very friendly and professional - especially the techs (we loved our visits with Natalie), that’s where the clinic’s heart is. However, you can tell that the staff is overworked, last year it seemed that this clinic was taking too many patients and couldn’t serve everyone as needed. If you get a PM appointment, sometimes you have to wait 25+ minutes because they run behind. When my dog was scheduled for a morning dental surgery, they did not start working on him until 2PM so he was just stuck in the kennel all morning (scheduled drop off was at 8:30AM). My last visit with Dr. Garcia was very disappointing - we needed only a rabies shot but apparently we needed to schedule and pay for a regular vet visit, but ok that’s fine. However, the whole visit was bizarre - Dr. Garcia spent the whole visit asking me about my dog’s grooming routine and when I was planning to get a new groomer (our groomer moved away after 5 years so we were trying to find a new one). Nothing else was mentioned during the vet visit. Two weeks later my dog died. When I asked for my dog’s records, it was highlighted in the last visit notes and stated that his heart murmur got significantly worse, there was even an exclamation mark added! Dr. Gilbert always checked my dog’s heart during visits (she went on maternity leave last year) and she was monitoring it (plus everything health related to my elderly dog) so Dr. Garcia could just check the history to know how important this was. Why Dr. Garcia only talked about grooming services during the visit that I had to schedule and pay extra for? Not sure but my dog is dead now. It was pretty heartbreaking just to bring him back and put his body in the back room, no recognition from the staff after all those years (they were too busy working). However, the staff gave us a nice handwritten card & condolences a week later. Again, techs are friendly& we got some good care over the years but please double check on the vet’s statements/ get a second opinion if needed (especially if it’s something significantly important for your pet).

I am conflicted while writing this review. I had been going to Clover Basin Animal Hospital for all of my pet needs since we moved to Longmont in 2020. Things started out great and they had provided top-notch service for us and even helped us get our Shiba’s allergies under control when no one else could. The front office staff has always been so wonderful, and Dr. Gilbert showed us so much compassion while we battled with Myotonia congenita in our one Chow. She reassured us we had exhausted all measures that we could before having to make the difficult decision to put her down. Dr. Gilbert went on maternity leave and that is when I noticed a drastic change in the level of care we were receiving from the staff, especially with our new vet Dr. Garcia. In October, our 13-year husky started to experience incontinence and quite frankly the Dr. just didn’t seem to care about the situation we were in. I fully understand that this is my pet, not the vet’s but when you are in this line of business, us pet owners rely on the professionals we pay (a lot of money to) to assist us and our pets. I did over $400 dollars in testing and when all of that came back perfect, Dr. Garcia wanted to do further (expensive) testing to "rule" things out. I stated that our dog was 13 years old and asked if we could treat her for incontinence and was told no, that I had to do the ultrasound and further testing before they offered any treatment. Luckily, my husband was able to talk Dr. Garcia into treating her for Incontinence. He has requested a specific medication, but the Dr. proscribed something different, which I understood as they are the professional and their role. We were told to come in and pick up a prescription for her. We were not told what the plan was or anything, so we thought were good with this one medication. Then I started to get TEXT messages, not a phone call, that we needed to start reducing the medication. I was obviously confused and kept asking questions over text to try and understand. I called and begged to speak with the vet about what the plan was. Dr. Garcia was very short with me and didn’t seem to be knowledgeable on the medication and said she was going based on the manufacturer’s instructions. I have continued to have to work with them over TEXT because I cannot seem to get a person on the phone anymore. There were a few times when I would send a text update, and a tech would respond telling me to increase a dose and then the next day I would get a text from the vet saying we never should have increased the dose again. Most recently, I called and of course, didn’t get to speak to someone and I had to leave a voicemail. I was trying to schedule an appointment for another one of my dogs and asked specifically in the voicemail to get a call back, not a text. Within minutes of leaving the message, I got a text message asking when I wanted to schedule my dog. This was my breaking point. I need a vet that I can speak to, I don’t want to handle all of my pet care needs via text. Getting test results or a confirmation over text is one thing but this goes well beyond that. I have made the difficult (and expensive) decision to move all my pet care needs to another vet clinic. I wanted to remain loyal to Clover Basin Animal Hospital because the level of care was great at the beginning. Sometimes, we need to decide to move on though.