Banfield Pet Hospital

Do not recommend this location. Had a sick appointment for 0830, made the appointment the day before, then was called at 0820, while on my way in for the appointment ,to cancel the appointment because they didn’t have a nurse in until after 10. Why was there an appointment open if noone is available? Luckily I called Lewisville animal Hospital and they were able to get him in.

Do not take your pet here. They couldn't tell my dog had a puncture wound in his chest. I'm not sure how that is missed. This was my second experience here. I would highly recommend not taking your pet here for their own safety.

Very gentle with my pup! Very informative, professional and quick service 🥰 okayyy pet smart !

Totally recommend them loved it super friendly extremely professionally Brooke and Astrid where amazing thank you so much for being my first time I loved it and glad I was able to bring turbo in.

attentive staff, very good reception, vet tech Rowena was very attentive and treated my senior cat with a lot of attention.

Such bad experience I was SHOCKED to my core. Came in early one morning, worried sick about my little pup bc he was coughing up blood and breathing irregularly. This had never happened to him before. I was so shook up. The receptionist did not care. She was incredibly rude and uncaring! She proceeded to say that they can keep him in the back in a crate but the doctor wouldn’t be in for about another hour and a half and if anything happened to him that they wouldn’t be liable. At that very moment he puked blood all over the floor and instead of her helping me in any way, she just frowned and made a face and told me to get the wipes and clean it up. I clearly needed help and support. This woman did not give a crap. It’s like she didn’t want to be there. Why hire people like this. The energy was so bad. I’ll never ever ever recommend this clinic. I’ll actually do the opposite and let everyone know to avoid such a careless environment. I see I’m not the first one to post about this lack of caring and I’m sure I won’t be the last.

Dr. Brinkley and the staff at this Banfield location saved my dogs life. For 2-3 weeks my dog has been sick with some of the worst symptoms I've ever seen. She didn't eat nor drink water for two weeks, not to mention the vomiting, incontinence and tremors. We had four visit within that time frame, trying to pinpoint the cause. We finally got an answer today, and for the first time in two weeks my dog was interested in treats and ate a small amount of food. Immediately after leaving the vet, she had the energy to jump in the car, something we havent seen in a week. I cant thank the staff and Dr. Brinkley enough for saving my dogs life and caring enough about her to keep trying different test until we finally found the answer.