Mountain West Veterinary Specialists

Last night my sweet boy started swelling up and acting funky after having surgery the day before. I brought him to Mountain West and Kate the vet tech was absolutely wonderful, and didn't even charge us for taking a look at my sweet boy! She gave advice, and was very understanding and soothed my anxiety. Mountain West has an amazing staff!

During one of the most frightening times of my life, this hospital took extraordinary care of my dog and treated him as if he were their own. The doctors and technicians were thoughtful, thorough, and compassionate—not just toward him, but toward me as well. Every decision was explained clearly, my questions were never brushed aside, and I always felt included and respected as part of his care team. It was obvious how deeply everyone cared, even during long shifts and difficult moments. Because of them, my dog is recovering, comfortable, and still very much himself. I will always be grateful for the skill, empathy, and dedication shown here. I cannot thank this team enough.

We had to have our beautiful Pyrenees, Millie, put to sleep unexpectedly on Sunday morning. The vet, intern, and the assistants were incredible. This was not expected. We were so grateful for the patient thoughtfulness through the process. I would love to share their names, but we weren’t really focused on that. I hope reading this, those who participated will remember her and know how much your kind words and explanations of each step brought peace to us. God bless you, one and all

Due to illness of one bird and an accident involving the other, I was able to work with both vets at this clinic. While Spike's outcome is terminal, Windex will fortunately likely be around a few more years to torment me with his endless noise. Lofgren was very tough love with me regarding Windex's diet and I am grateful for it. I have not been that successful with integrating fresh veggies into his diet, but her advice to eat with them has led to my youngest bird eating veggies and even eating them out of my hand (before she was not tempted to do that). I think this will give my little Esther the best possible life. I will be seeing her again on Saturday and I am looking forward to it. I love learning. Santangelo was compassionate with me as he educated me on Avian Bornavirus, a disease I had never heard of previously. The man is obviously a genius and I look forward to working with him, hopefully only with healthy birds, in the future. He was good to my baby Spike at this appointments and kind to me. I like the rest of the staff too. They are wonderful! What I am saying is that even though I ultimately got bad news I still had a good experience with this clinic. I highly recommend them.

I’ve used Mountain West as an ER vet for several of my animals and have received phenomenal, affordable, compassionate care. What really drove me to write a review is the amazing care from the internal medicine team and Dr. Thompson. My senior cat was recently diagnosed with diabetes, and after a bad experience with another vet, Dr. Thompson was recommended to me. They were able to get me in right away and immediately started treatment for my cat. They have been so supportive after the initial treatment with following up, adjusting dosage, and tracking numbers. They were also able to advise on the best ways to save money on prescriptions and monitors. This is the best vet care I have ever received anywhere, and as a dog trainer and animal rescuer, I do not say that lightly. I cannot recommend Dr. Thompson and her team enough.

Told there was visiting hours 30 min before the end of the window. "Sorry I wish there was a set policy in place." I had to rush out of work and denied because I wasn’t there in time. Told the DA my 8 month pregnant wife has to see her baby cat before leaving her for the night. Was told "I fail to see how that is relevant…" I guess emotional support animals is a thing of the past? Eventually got to see our baby girl before leaving her for the night. Left her with a familiar pillow case. You guessed it, lost when we picked her up the next day. Won’t ever trust them again. Nor should you. Pro tip, if your pet is safe after being examined, don’t spend an arm and a leg to get the blood work and X-rays done. They’re usually "inconclusive" wait for a non emergency vet to save 100’s if not 1000’s. Our cat was dehydrated after vomiting all day. We were told to stay the night with an IV and sent with anti nausea, anti anxiety and throat relief medication= $1,000+. Not complaining about the price, just want everyone to be aware. We Went to another vet after emergency hours, for a second opinion. Told that it’s difficult because they often get vomiting, foxtail scares, and upset stomachs but that they usually are inconclusive for tests and just treated symptomatically. Usually don’t need emergency services unless known danger is imminent.

My ferret passed away two days ago, and in my grief I can’t help but ruminate on how happy I am that we started seeing MWVS. We came to them first in an emergency. He had an anal prolapse and our current vet told us they MIGHT be able to get us in Monday (it was Friday and they couldn’t even guarantee it, so we didn’t love that answer). We called multiple offices but the answer kept being "our exotics doc isn’t in today, so we can’t help you until they are." The team at the main clinic said they would see him, and I later found out that Dr. Bowersox took care of him despite not usually working with exotics, with some texting consultation on the side with Dr. Lofgren, who was not working that day but still willing to advise where needed. We felt so cared for and considered with Dr. Bowersox, so we decided we were going to give this new office a shot as our main vet. We then started seeing Dr. Lofgren monthly for palliative care. Every time we came into the Exotics office they were so excited to see our boy, saying they loved him and were so happy to see him. We felt so comfortable letting them take him back for his care even during the visits we were worried about him. This last visit his kidneys had failed, and we had hospitalized him but he didn’t make it through the night. We weren’t there. If that had happened at our previous vet (who permanently operates strictly curbside, I’ve never even been inside the office) I think my grief would be too much too much to bear. I didn’t feel like they loved him at that previous office, despite the fact that I thought the doctor was brilliant and offered great care. We loved that ferret as our baby, and MWVS took care of him with a level of care to match. Even though we weren’t there I’m sure Hogger was comforted and loved in the end, and they did all they could for his comfort and wellbeing right up until the end. They are also so considerate of your financial means, every visit (including the emergency visit) we were given options and estimated prices. We NEVER had a bill that we hadn’t consented to paying before hand, and it didn’t hurt my opinion that it was always much cheaper than what I would have paid at the previous vet. Dr. Lofgren is brilliant, she’s curious and willing to take the puzzles that medical care throws at her and do the research to solve it. She’s kindhearted, understanding, supportive. She loves ferrets and was willing to go the extra mile for our boy because she has a fur noodle of her own, and it felt like she took care of our kid the way she would hope someone would take care of hers. Honestly, I don’t think I ever thought I could appreciate and love a vets office as much as I do these guys. We have an only child now, who despite only being a year younger than her brother is still VERY full of life and vigor. We’re so happy to know we have a place to go for her care where we know they will be loved and cared for to a degree that matches what we hope to give them at home. Hogger passed at 8 years old, which I think is fairly decent for a ferret. I wish we’d brought him into these guys earlier, but I’m so glad that by sheer happenstance we started to in the last few months. Thank you so much to the entire exotics team for all you did for the boy who owned half of my heart. The hole he’s left has a few bandaids on it just because I felt like his caretakers cared for him too. (Here’s a few photos of him, the first three are relatively recent, as well as a very old nasty one that shows the true naughty creature we loved so much)