Dayton South Veterinary Clinic

I called to make an appointment for my guinea pig due to a skin issue that looked like it could be ringworm or mites. I was given a time, but told my other guinea pig, who shares the same cage, could not be seen at the same visit. The whole reason I wanted both seen together is because these conditions are contagious. If one has it, the other very likely does too or will soon. It seemed like a common-sense request to have both checked at the same time. However, I was told that since I’m a new customer, this isn’t allowed due to policy. Only established customers can bring multiple pets in one visit. I was told I’d need to make two separate appointments on different days, even though there were multiple back-to-back openings available the same day. I don’t appreciate feeling like I need to be part of a VIP club just to get reasonable care. I’m busy, and making two separate trips for something like this just isn’t practical. I called Suburban, explained my situation, and they did it the right way, with no hesitation. Instead of having a customer for the next 5-10 years, you lost one. 2 stars instead of 1 for answering the phone.

I brought in my hedgehog, whom I’d inherited from a young girl in my village. We didn’t know very much about Hazel, only that she’d given birth before and was feisty and funny. After owning her for a little over a year, she started to decline rapidly and stopped eating, walking and running on her wheel. I took my little hedgie to Dayton South and the veterinarian was compassionate and straightforward in diagnosing her with wobbly hedgehog syndrome. The kind doctor gently asked me questions and provided me with a great deal of information in terms of how I could better care for her. Sadly, little Hazel did not make it another week and of course it was difficult to lose her. What helped more than I can mention is the arrival of a sympathy card shortly after my girl passed. The entire staff signed the card, took time to write her name down and did not minimize the grieving process I continue to experience. I felt they understood what I’m going through almost better than my close friends. The comfort I took from this gesture is immeasurable and cements this practice as the only one I will ever trust with my pets. The card arrived at literally the perfect time and because of that, I know my relationship with them is meant to be. If only they could treat humans! I’d sign myself up and my son!

Receptionist called to confirm appointment. Was very passive aggressive towards us. Going somewhere else especially when they just want money and dont seem to be helping with our problems whatsoever

I have been bringing my pets to Dr. Brauer and Dr.Schumacher for a year now and every time I go in I have an amazing experience! The girls at the front desk are always so cheery and welcoming. The back staff is very knowledgeable and always do a great job handling my babies and going over medication directions with me in a way I understand. Both Drs are full compassion and great information. They always explain in easy to understand detail what the issue at hand is and how they would like to handle it. I love everyone there and would never think of going to another vet! I recommend them to anyone that is in need of a fantastic, reliable vet.

Will never be back. When I first adopted Kali a few years ago I took her in for a general checkup. The said because Kali has a scissor beak that it needed to be trimmed. He took her into the back and the next thing I knew she was crying out in pain because he chopped off a good portion of the tip! My heart has never been so broken as it was when she ran to me across the exam table, bleeding everywhere because she was so scared and HURT. Even after we left the bleeding wouldn’t stop so I took her to the sugar creek bird farm where I discovered that he is NOT a good vet at all, especially for birds, so I always take my bird there instead! Take my advice and keep your feather babies away from this place.

Needed a vet to look at our daughters guinea pig. Its a very nice facility and the staff were very friendly and helpful.

I wish I could say I finally found a vet that was all that I was looking for, but since my long time vet retired, that's been impossible. This place was quite decorative and the desk girls were nice but I though it was a bit uncommon and peculiar that all my dog's tests were in the back and that made me uncomfortable. The vet struck me as impersonal and seemed nothing as much as determined to get as much out of my bank account as possible. In less than 30 minutes, they were all ready to charge me over $500. How did I even know if they did what they were charging me for? She said he was anemic and that pretty much means terminal. Ultimately, I negotiated a smaller fee but we still paid $400 plus meds that I could have gotten online for .13¢ vs. $2.70 each. Ten days later, he was in bad shape and we knew it was time. I called first thing in the morning and was told that she would have to call me back. Waiting was murder. When she called, she said there was no way to get him in and we would have to wait at least 3 days. WHAT??? That is nothing but criminally cruel. What little respect I might have had went right into the toilet. That is not compassion when I expressly told her he was in great pain. So our baby boy who was never anything but gentle and sweet went to the bridge with kind assistance from the wonderful people at MedVet in Moraine. He deserved so much better than the quality of care he got in his last few years and I will never understand why these veterinary practices have to be so disturbingly greedy. Dogs are the last good thing about humanity, shouldn't we do whatever we can for them?