Exotic Bird Hospital

Dr. Hipkiss and the staff at Exotic Bird Hospital have been so amazing over the last month treating my cockatiel Sully who had an infection! They have been extremely thorough, called me everyday with updates, and did their best to make Sully comfortable while he stayed at the hospital. They have even gone out of their way to fit me in for a last minute appointment on a busy Saturday. I can’t say thank you enough and am extremely grateful to have them here in Jax!

Dr. Colbert has been taking care of my parrots and reptiles since I moved to Jacksonville 3 years ago. He’s incredibly thorough and handles all my animals with care and professionalism. Every visit is stress-free, and it's clear he’s passionate and knowledgeable about exotic pets. I trust him completely. The whole team is friendly, helpful, and always goes above and beyond. I wouldn’t take my animals anywhere else!

This is the BEST place hands down to take your winged family member to! Everyone is very knowledgeable and super friendly and very nice. They really do care here. The veterinarian and her assistant where super awesome in handling our mean little buddy. He did 1000 times better here and didn't freak out like he did at the other places. We will never take our winged family member anywhere else!! We absolutely loved it. It's super cool inside and there's even a little store to buy your little buddy whatever they need! If your not coming here, then your going to the wrong place!! Thank You so much and we hope this helps other Exotic bird families make the right choice when getting the right care!! 😉

I am beyond grateful to the Exotic Bird Hospital for being there when I needed them most. They were able to see me right away for an emergency, and from the moment I walked in, I could tell how much they truly care about the animals they treat. The staff was quick, careful, and incredibly attentive — every detail mattered to them, and that gave me so much peace of mind. I had heard wonderful things about this place, and now I can say from experience that all of it is true. Knowing my bird was in such skilled, compassionate hands meant the world to me. I couldn’t imagine going anywhere else. The vet and his assistant was truly amazing. Thank you for helping Marcello!

We brought our beloved cockatiel here for about a year. The doctors were able to diagnose her with Bornavirus and did their best to manage her condition with the resources they had. However, when it came time to make the heartbreaking decision to let her go, our experience was extremely disappointing. Over the weekend we communicated with the clinic and were told by a vet tech that they would arrange a quality-of-life visit for Monday. I called first thing Monday morning, but no one answered. When I called back an hour and fifteen minutes later, the staff acted as if I was being a nuisance and told me it would be treated as an emergency visit with a minimum $350 deposit — and that they might not even be able to fit us in, despite our conversations on Saturday and my follow-up message on Sunday. When they finally called back, the questions they asked about her wellness felt accusatory and left me feeling shamed for choosing euthanasia — even though our bird could only pass stool once a day and was clearly suffering. This was an incredibly painful time for our family, and the lack of compassion and empathy we experienced made it even harder. I’m grateful for the care they provided earlier in her illness, but I hope they reflect on how they handle end-of-life situations so that other families don’t have to go through the same distress.

I had an amazing first vet experience with Dr.Stevenson and vet tech Jammy were so patient with my questions. They explained everything thoroughly and put me (and my bird) at ease! The entire staff loved on my boy and made us feel welcome. Very reasonable prices for exotic care, and so nice that they have toys/perches/food in-house! Will definitely be back for future care, beak/nail trims, and even toys!

I cannot recommend them highly enough. As a pet parent who manages complex medical needs for multiple animals, I have high standards for clinical care- and this team exceeded every single one a thousand times over. I am new to the area, and brought in my senior guinea pig for what I hoped was just some bloodwork and a thyroid issue. Unfortunately, during the exam they found a mass. Immediately other vets were brought in, second opinions shared, all the tests she needed were done the same day, and we walked out with a diagnosis and a surgical plan. What was supposed to be a short visit stretched well past their time limit, but they were so unbelievably kind and worked me into their very busy schedules. They also had such a patient, wonderful vet tech who sat with me the whole time, answered questions, and kept a very dark moment light enough for me to hold it together. These women (who had never met me) sacrificed their time and energy to not only understand what my baby was going through, but ensured I walked out with that diagnosis and a plan. I had a million questions, but they answered every single one- even well after hours. We are currently in the critical window leading up to her surgery, and the peace of mind I have knowing she is in their hands is a testament to their skill. It is rare to find a team that combines elite medical expertise with such selfless, genuine heart. To the vet tech and the vets who were so thorough, and stayed late to build our plan: thank you for treating my baby like she was your own. You have gained a lifelong client. If you are looking for a veterinary team that will truly fight for your pet, look no further. They are the gold standard- if I could give a million stars I would ⭐️