Banfield Pet Hospital

The staff is very friendly and handles my dog with care. I am not kept waiting long and am always updated regularly. Dr. Osadiaye went over every test result and took the time to answer all of my concerns. I was also provided with easy follow up care instruction with great detail.

This Banfield is worthless. My dogs had been regular patients for years but what ultimately led to me finding another vet was when I brought one of my boys in. He was limping and having some pain in what I thought might be his leg. The vet at this Banfield didn't even bother to do an exam and rather walked him up and down the office trying to show me that it was his other leg and insisting he needed a $4k surgery in both legs(this was after they left us on read months prior for the other leg). His new vet did the exam in front of us and manipulated both legs in such a way that it was clear it wasn't that... They figured out pretty quickly that he hurt his back, not his leg, and Banfield didn't even try on this one. Additionally, I had brought my other dog in for a small lump on his chest that they said was "just a skin tag". Here we are a year later, and it's actually an aggressive mast tumor that was very expensive to remove and now requires very expensive chemo therapy. While I can't blame Banfield for the cancer, had they done their job we might not be facing a life or death situation now. UPDATE 5/7: The cancer was too aggressive for his little body and we lost our boy. He was 5.5yrs old. Had the lump been identified sooner he may have had more time.

The quality of care has gone down. We have an elderly pet and will not do drop offs. They scheduled us incorrectly…the vet is no where to be found in the middle of the afternoon. The wellness plan seems like a rip off for the care and service. We are looking for another vet for our cat to get better care going forward. To add, they also allow dogs all the time without a leash in their lobby. Dangerous!

I had a terrible time here. The nurse was super condescending and had this weird passive aggressive tone upon greeting. On top of that the doctor was also incredibly rude. Never coming here ever again - service was absolutely HORRIFIC; besides the receptionist - she was lovely. I basically paid $75 just to be hurried out and be treated poorly.

We took our baby there for a regular teeth cleaning, of course anesthesia included. They left the needle catheter in and stated there may have been a miscommunication and we can bring him in again so they can look at it, The whole needle was in his arm, bandaged like he was done. This negligence has turned us off of bringing our babies here again for big things like this. I understand you get busy but sending a puppy home with a whole needle in his arm has got to be on the basic list of things you don’t do.

ZERO STARS Over 2 hours and they haven’t even started taking care our pet; to make it worse the only way to get anybody’s attention is to call. Even worse was 3 years ago, our cat passed way mid year, we had to continue paying for a wellness plan for a dead pet

We’ve been here for about 9 years now. Started off inside pet smart. Nurses and receptionist are always great. They are super helpful and very nice. My dog has separation anxiety and they accommodate by any means. We see Dr.Kahn. He is the best. He is very thorough and patient. He gives top notch care. We love this place! We live in prosper and pass a few pet hospitals to come here! Keep up the great work!