Sora Animal Hospital

This experience was extremely disappointing. We brought our dog in for an allergy shot and had already prepared complete vaccination records and a recent full health examination report. All vaccines and exams were performed by a licensed veterinary clinic. However, the staff clearly stated that they would only proceed if the vaccinations and examination were done at their own clinic. Medical records from other veterinary clinics were not accepted at all. This was very difficult to understand. As responsible pet owners, we had already provided complete and valid health documentation, yet treatment was refused simply because the services were not performed at their facility. This made it feel as though the clinic’s priority was not the pet’s health, but whether the services were purchased through them. I fully understand that clinics may have their own protocols and risk management policies. However, completely disregarding records from other licensed veterinary providers, instead of evaluating the pet’s current health condition, is unreasonable and raises concerns about their professionalism. Veterinary care should prioritize the animal’s well-being above all else, not be driven by rigid business policies. This experience left me very disappointed.

I’m really careful about where I choose to take Pepper, and I’m so glad I found Dr. Doi and his team at Sora Animal Hospital. Dr. Doi is honest and takes his time to explain what actually helps (and what doesn’t). He doesn’t want pet owners to waste money on unnecessary things, and you can tell he and his staff genuinely care about every pet that walks through their door. Hopefully Pepper doesn’t have to visit often, but if she does, I know she’ll be in great hands at Sora Animal Hospital.

I don’t usually write reviews unless it’s had a pretty big impact on me. With that, here we are. In the last 10 years I’ve been to many different vet clinics and I’m happy to announce I’ve found my forever vet. The clinic itself is very clean and well kept, the girl at the front desk is super friendly and goes the extra step to help out with anything. My dog isn’t the friendliest but it’s clear she’s taken a liking to them so that speaks for itself. Dealing with Dr. Doi honestly seems more like talking to an old friend than going to a vet visit. He takes all the anxiety out of the dog, as well as myself. He’s SUPER friendly and never puts any pressure to run tests when they aren’t needed. Other vets like VCA are constantly trying to push the most random things on us and customer service at VCA has always been pretty bad. I will be taking my other dog here as well once his shots are due. The helpful friendly staff at Dora Animal Hospital will continue to have my business for years to come! Thank you!

Just tried them out for the first time. Everyone that works here is kind and attentive. Really happy I brought my cat here and look forward to coming back.

I had an emergency when my Pug was bitten in her mouth and 3 teeth were broken. I was able to take her to Sora the next day and Doctor Doi was very patient and careful in explaining all that had happen, and suggested surgery to extract the broken teeth. He prescribed antibiotics and an anti inflammatory for 1 week, and then returned for the scheduled surgery. Everything went well and my dog is fully recovered with no surprises. I recommend 100%, great staff, price and service.

The best animal hospital!! People are very nice and Dr is kind and he explained so much details about my cat conditioning. I can trust him and I’ll definitely come back again. Thank you, Dr!!

Thank you for your response and explanation. We understand the legal requirement in California to establish a Veterinarian-Client-Patient Relationship (VCPR), and we fully respect the need for a veterinarian to evaluate a pet’s current health before administering any treatment. However, we believe your implementation of this policy is overly rigid and lacks reasonable flexibility. After being declined by your hospital, we visited another licensed veterinary clinic in California, where our dog was able to receive the allergy injection without issue. The veterinarian reviewed our complete vaccination records and recent examination reports, accepted those medical documents, and proceeded with an appropriate evaluation before administering treatment. This demonstrates that, while remaining compliant with the law, there is reasonable flexibility in how different clinics establish VCPR and utilize existing medical records. It is not necessary to completely disregard valid records from other licensed veterinary providers. In contrast, your approach—requiring a full re-examination without attempting to consider or incorporate the existing medical records—felt more like a blanket policy rather than a case-by-case professional judgment based on the pet’s actual condition. We firmly believe that veterinary care should prioritize the well-being of the animal and avoid unnecessary duplication of procedures, costs, and inconvenience for pet owners. Thank you again for your response, but this experience remains disappointing for us.