Irvine Pet Hospital

Kayla and Dr. Katia were superb! The team here were so kind to my nervous little dog and he felt very comfortable getting his check up shots and bloodwork. They are very welcoming, friendly, understanding ,and compassionate. I highly recommend this Vet.

Irvine pet hospital was a class act. Very comfortable and professional. The assistant and Dr. gave a review and suggested what the most important tests would be in order to diagnose my kitty. They were able to figure out what was wrong and within 2 days, I have a very happy kitty again. Thank you

I requested an estimated price for spay from the nurse during my visit and was told it would be sent to me. At checkout, I asked the front desk for a digital receipt and was again told it would be emailed. I have received nothing. Being told twice that something will be sent and then receiving no follow-up is unacceptable. This reflects poor communication and lack of organization.

I am so thankful for Irvine Pet Hospital. We are new to California and trying to find your vet, doctors, etc can be super overwhelming. I took my senior 16 years cat Sushi here and everyone was so good with her and most importantly they made me feel super comfortable not pushing unnecessary vaccines or tests and just made sure they took care of the situation we came in for. The price was extremely reasonable. I would highly recommend Irvine Pet Hospital.

We brought our 11-year-old British Shorthair here because she was not doing well — she had a sore ear and was showing signs of labored breathing. From the start, the experience felt more focused on pricing than care. and the staff was unfriendly and dismissive. The front desk interaction in particular was one of the worst we’ve experienced at any veterinary clinic. We left with a $600 bill. Bloodwork was done and we were told to return with a fecal sample, but no X-rays were performed despite our concerns about her condition. Within days, we had to take her to Irvine Valley 24-hour Animal Hospital, where she was diagnosed with a serious HCM heart condition and immediately received proper care that saved her life. The difference in urgency and professionalism was extremely concerning. There was also an incident during handling of our cat where staff abruptly claimed she bit them, which was not consistent with her behavior. If they had any heart they would reimburse us for not even getting all the treatments rendered.

Vet is helpful, but front desk communication is poor. The medical care here is good, but the front desk service was very disappointing. The staff member I spoke with was dismissive and repeatedly interrupted me while I was trying to describe my cat’s acute pain symptoms. Instead of seeking to understand or confirm details, she simply stated "I don't understand" in a very blunt and cold manner. Dealing with a pet’s injury is stressful enough; the front desk should be more empathetic and professional when communicating with concerned owners.

The team understands how to respectfully approach animals and communicates with pet parents effectively ensuring there’s an understanding on both sides. My dog hates the vet and has alot of anxiety, but her team made our experience extremely safe and enjoyable!