Banfield Pet Hospital

I love Banfield Pet Hospital! I have taken my granddog, Nilla, to the Jones Valley location twice while dog sitting. Last year for an emergency when she had a skin infection, and this year for her comprehensive exam. The staff is amazing and super friendly. They are wonderful with Nilla, and very thorough. The vet provides a report of everything done during the visit. I highly recommend this Hospital and get the wellness plan for your pet. It is well worth it !

I’ve been a Banfield client for over 10 years and have never left an unpaid balance, which is why this experience was so disappointing. At a recent visit, I was told there was a card on file and that it would be charged. Later that day, I received a call saying the card did not go through. I immediately called back, offered to pay over the phone (which they do not allow), and told them I would come by to pay in person. The office is out of my way, so this required a separate trip, but I made clear I was handling it. Despite this, I received multiple calls — including on a Saturday — and was ultimately threatened with being sent to collections over a $99 balance that was one week old, while I was literally on my way to pay it. I paid the balance in full, but the aggressive, collection-style communication toward a long-term client over such a small, newly incurred charge was unnecessary and inappropriate. Policies are one thing; discretion and customer service are another. This experience left a very bad impression, and I hope management takes a closer look at how billing follow-ups are handled.

Banfield in Jones Valley is a wonderful experience. The vets there are to notch and the whole staff is very friendly. They take wonderful care of my yorkie, Gracie.

We left Banfield about a year ago! The quality of care kept going down hill! Our five year old doodle ended up with two rotten teeth! The final straw was when the manager BOLD FACED LIED TO ME regarding talking to an employee on what he said to me over the phone, only to cover for the incompetent tech. I have NO respect for liars! (I was going to not even give a one star review, but I couldn't post unless I did.)

My friend brought her late mother’s dog to Banfield for a rabies vaccine and clearly warned staff that he bites and must be muzzled. They dismissed her warnings with mockery, didn’t muzzle him, and a staff member ended up hospitalized. The vaccine was never given, and Banfield called animal control—sticking her with a $600 quarantine fee. She did everything right, but Banfield’s negligence and unprofessionalism left her punished for their mistake. I strongly caution anyone from trusting Banfield with their pets’ care.

Took our newly re-homed senior Schnauzer for initial visit and checkup. Everyone was so nice and caring. Never did Hollywood feel anxious or upset. The veterinarian was very personable, patient, answered all my questions and was very thorough. This is one busy little place so be prepared for an extended time there even with an appt. Everyone gets the same thorough treatment. Would recommend.

We adopted our elderly cat from Forgotten Felines and had been taking her to the Carl T. Jones Banfield since we got her around 7 years ago. This past weekend (9/06/25) we had to say goodbye. From the very first visit until this last one every single person who works there has been so incredible kind, patient and understanding. My wife and I never felt unwelcome or like we were a burden. When we picked up her ashes they hugged us and told us to come back and wished us well. I have never felt so comfortable with any vet like I have them. They took such good care of us and our baby for as long as we had her. I can not recommend them enough 💜