Highlands Animal Care

I am so grateful for the way my dog and I were treated. I am a medical professional myself so I have a high standard for care and they exceeded my expectations. I came in for an emergency visit and the receptionist took my dog right from my arms and rushed her in the back for immediate life saving care. Dr. Hussey sat down and spent a lot of time answering all questions and helping me to understand her diagnosis. When her at home care needed adjustments, they were responsive over texts to send new meds and even had a vet Dr. Amsterdam called me on a Saturday evening after closure and discussed my dogs care at length. They have been the most attentive vet I have ever gone to. My dog is still recovering but I wanted to give my thanks to Highlands from receptionist to providers. We are so grateful!

Got me in very quickly. Excellent check in, initial vet tech exam was very thorough. Dr Jones listened carefully to my observations and reviewed the previous vet records. While our cat may have mild kidney disease, Dr Jones did an ultra sound and, unfortunately, found advanced stomach cancer. They treated Gracie with care and respect and found the real problem. I highly recommend Highland.

I cannot express how awesome my experience has been with this organization. Read her website mission statement and if it doesn’t bring a tear of gratitude to your eye, you simply do not get it. She walks that talk! Make no mistake about that. Dr. Monaco came to my home with her Assistant, Lex, and there simply aren’t enough words to explain my awe with the thoroughness and professionalism. You cannot go wrong here. You will be very grateful.

I have two labs and began coming here for almost three years now. One lab is excitable but not aggressive. They handled both of them without issues. Great recommendations about their care but don't push to sell anything you don't want. Glad we found this place and feel safe we the care my dogs receive.

The Saturday before Thanksgiving was a bad day for me. My dog, Barrett, couldn’t walk anymore. I was able to quickly schedule a visit at Highlands to see what could be done to help him. I carried my best friend in there and weighed him. He had gone from 80lbs to 66lbs. That floored me. I knew he had lost weight but I couldn’t believe it was that much. Since he started having mobility issues, my wife and I fed him pot roast at every meal, mixed with fats, broth, potatoes and the occasional puppy gravy. This was bad, but I was hopeful. Dr. Jones came in and found tumors all over his body, his hip was out of place and well…he was dying and suffering. I was so naive, and reality hit like a ton of bricks. It was time and I wasn’t ready to say goodbye. The staff made him a spray cheese and treat charcuterie board, they gave me time to say farewell. We watched Benji, because he’s always loved watching TV and was a huge fan of any animal on a screen. As a puppy, he’d run around the house trying to find any animal he saw on TV. It was a wonderful way to say goodbye with him snuggled on my lap. My wife brought in his favorite soft blanket, my son was able to stop by….everyone that loved him was able to say farewell. The staff never pressured us. They were full of grace, kindness, and compassion. They showed up I a big way on one of our worst days. They gave us what we needed and more. If you’re looking for a vet that gives a shit, and more then look no further. From the top down these folks are superb, they’re excellent and extraordinary. Their mission is to serve and we felt that in that sad day. As long as they are around, I will continue to bring my animals there. I’m not just a satisfied customer, I’m a raving fan and I hope that you might join me if you’ve read this far. Thank you Highlands, you guys are in no small way the best. (Pictured is my buddy and I snoozing the night before his last day).

I’m giving a two star because the staff there are wonderful and the place is clean. However me and my husband were there a couple weeks ago and that was the last time. The first visit, I had called ahead of time to get some prices and more information about services since my dog was in pain but was told that they couldn’t give me that info over the phone, the only way was to make a consultation. Ok cool, no problem, we made an appointment. When we got there for our appointment we were late because the lot was full. Tried calling 3 times to inform them of the situation but no answer. We finally get put in an exam room, only to wait 45 mins until a nurse finally came in. We were clear with the nurse that we were needy parents and wanted to stay with our dog throughout the whole process as she does better with my husband especially with her being pain. We get taken to the back for some xrays and all is fine until I hear a lady with red hair screaming at the staff disrespectfully, she seemed to be one of the doctors?? who knows but I am a manager in the healthcare field and I would never talk to my staff the way she did. I’m sorry to the staff for dealing with that. So that already rubbed me off the wrong way. Fast forward to our second appointment, we got all of our previous vet records transferred over at the initial visit. When I looked over at the records I notice that she had some vaccines that were over due and even though it wasn’t even mentioned at the time of the first appointment. I call again ahead of time asking for pricing for vaccines. Made an appointment because the prices seem somewhat reasonable… yea right. We get to our appointment and the wait is less this time so I’m thinking ok this appointment will be smoother. Come to find out that when we get presented with the estimate for the vaccines there is an additional charge that was not informed when I called. They charge a "LVT Wellness" to do vaccines which is $38 on top of it. We decided to just go through with it because we were already there and we didn’t want our dog to go without those vaccines any longer. What was the cherry on top was that at check out, the reception was pushing on us to book her bi annual exam? When I asked why is it bi annually and not annually she didn’t even know how to answer. Seems like they’re just money hungry charging hidden fees with no clear communication whatsoever. Of course we declined and we left. All these positive reviews are most likely people that are getting treated differently because of their financial status and thats enough for me to look elsewhere.

When adopting new cats, I wanted a vet that was not only financial friendly, but rated highly by other customers with their animals in need of care. I stumbled across Highlands Animal Care, and I understand why they have spectacular reviews across the board. The team at Highlands is very responsive, great communication, and you can tell that everyone loves and has a genuine passion for your babies. I have asked these ladies countless questions, and they answer each one with a smile on their face and very informative responses. They’ve been active in my cats’ life with every call I’ve made with different concerns. They also see exotic animals as well, which is wonderful as I’m also a reptile keeper who loves reptiles just as much as anyone else! Their office, rooms, and bathrooms are always very clean and decorated with very humorous posters, which is a nice pick me up if you happen to receive bad news. They’re honest, and not here to do a cash grab-they want what’s best for your baby and you. My cat got diagnosed with asthma, which involved them filling him in on a week where they were rather booked up, but they brought him in to ensure that he was okay. With an asthmatic cat and a lady cat who’s about to be a senior, I couldn’t be any happier to call Highlands Animal Care my trusted veterinarian and am always excited to bring my animals in and see the wonderful staff! Dr. Francher and Dr. Amster are the best. Thank you guys for everything you do with unbeatable care and costs, especially nowadays!