Banfield Pet Hospital

I can’t thank Dr Sison and entire staff enough for the amazing care they gave my fur babies during their teeth cleaning . Anesthesia is always nerve wracking for a pet parent but Dr. Sison went above and beyond to make sure my pets were safe and well cared for. A special shoutout to the staff for being so thoughtful with my high anxiety pup, Cooper. I had mentioned how difficult it is to get his harnesss on especially after vet visits- I was pleasantly surprised when I came to pick Cooper up , he was not only calm but fully harnessed!!! That small act meant the world to me. Thank you Dr Sison and team for your compassion , professionalism and the extra care you provide .

Staffs are Amazing No Matter what time of the Day. Kudos to DR. BaRLANDs Team & Dr CHAO! You Guys stay That way..Its Not too often you Find a place now with Smiles... Keep Strong. Thank You For Yöur Service!!!~ Tai-tai 🐾. You may be understaffed most of the time but they still get to manage to smile and Courteous and keeping it together despite some impatient patients. Thank you for your hard work and empathy.

We’ve had Banfield for several years now their quality has gone way down. We’re actually in the process of trying to find a new vet/plan somewhere else. Banfields monthly premiums have been increasing every year but now it’s impossible to get an appointment when you need one. The appointment times are usually weeks out for all locations. We’ve already gone to three of their locations in LA because of scheduling issues. It’s not worth the monthly premium anymore if you can’t even use their services and have to take your dog to a Veterinary ER or another private practice because Banfield doesn’t have availability in their schedule when you need them.

Ive been with Banfield since I got my puppy and was happy all the way till now as a customer, having their puppy plan.

I called in prior to bringing my dog Rosie in to chat with a vet and see if they thought her symptoms required a visit. Over the phone she told me she would love to see Rosie and from the few symptoms I gave she knew what tests she would run. I brought Rosie in and sure enough Rosie had what the vet tested for. I have Rosie signed up on the puppy plan so I only had to pay for 1 of the 2 tests that were run as well as her medication. Thank you for taking such good care of Rosie!

During my visit on August 11th, I had a very concerning experience. The nurses had significant difficulty administering an injection to my 12-pound dog. After three attempts, one of which even resulted in a broken needle, I was left extremely nervous. This was especially unsettling as my dog was being held still by me and not moving during the procedure. Additionally, the staff seemed unsure how to administer his oral medication. I eventually had to do it myself, which took only a couple of seconds. Unfortunately, the whole situation caused him to become very stressed and cry, something I have never seen from him before. This experience has shaken my confidence in the care provided, and for this reason I no longer wish to keep my membership active. When I tried to cancel the membership they didn’t even apologized and asked me to pay for the price of the services provided in full instead of the membership.

What a wonderful experience. Took my 1 year old cat, Chimmy in for his first office visit. Everything about this experience was just wonderful. Such a clean office. Friendly staff. Awesome doctor. I can't say enough thank yous for making my cat feel so comfortable. I highly recommend Banfield Pet Hospital.