Banfield Pet Hospital

So I know finding a good vet Dr / hospital who truly cares about our fur babies is a struggle but Banfield fremont has been amazing . They have been so good to my puppy , I have been bringing my puppy since 8 weeks old and they always go above and beyond. We just had him neutered and they have called more than a couple time to make sure he is healing well. Love their attention and love toward my sparrow .

This place is not the best if you have a bigger dog. And they are just not consistent. We brought our American Bully for a check up. We gave her trazodone to calm her down and she did great. But the staff just kept acting like she was difficult. She went right with them and they were able to draw blood. And they just had her and my BF waiting in the room for 2 hours. The vet came in, barely checked her, was not very engaged. I’m not sure if the staff doesn’t like bigger dogs or if they aren’t used to them but we expect at least a certain amount of compassion, especially if we just want our pup to be checked and to make sure she’s healthy. The last visit was similar. This vet is close to our apartment so it’s convenient for her shots and meds. But they just aren’t all on the same page. And the gentleman up front who answers the phone is not helpful at all when scheduling. We used to enjoy bringing her here but lately, it’s been really disappointing and upsetting.

Banfield staff and Dr Lou are very kind sweet knowledgeable in their field and compassionately under standing . I brought my rescue kitty in for her initial shots and wellness check they were very thorough. I now have decided to have them on our team for health care concerns at least for kitty’s first year as I am not versed in kitten hood 2025 . Which seems to be more complicated than when I grew up with a backyard cat .

So far have had good experiences for two cats and one dog. They are very up front on costs and will ask for your approval before proceeding. I did not feel they suggested unnecessary bloodwork, extra procedures, etc as I’ve experienced at other vet offices. For my dog they even said a procedure wouldn’t be worth it unless I really wanted to do it. The drop off care was new to me but is actually very convenient. Veterinary staff provide thorough updates on the phone and in person and make sure to answer any questions. The only negative is often drop off/pickup can be a very slow process if there is a line. It’s not a big deal just don’t plan to be in and out in a minute. Overall quite satisfied. We like the monthly plan too. It covers a lot of routine care and helps spread out expenses.

Lorraine (her badge says manager) is very unhelpful. She wouldn't listen to our concerns and wouldn't clarify questions when asked. Long story short, no one from their office contacted us regarding meds our dog would need to take before their appt and she acted as though it was our fault. We didn't even have the meds to give him since they never gave us them before-hand. This was the worst experience we've had here.

Brought our Buddy in for a regular scheduled visit taking a couple hours I went and did other shopping worked out good. The plan we have for our pups I highly recommend ❤️

I had a very disappointing experience at Banfield Pet Hospital in Fremont. The veterinary assistant, the one with multiple face piercings, as we unfortunately did not get her name, was extremely unprofessional and very sales-focused rather than patient-focused. She kept coming back into the room to ask the same questions we had already answered several times and repeatedly pushed additional services even after we clearly and politely declined. We understand that a concern was found, and I explained that this issue has already been treated multiple times based on a previous veterinarian’s diagnosis, but the symptoms remain the same. The doctor was actually clear and appropriate in saying that the next step would be a dermatology referral if needed. However, the assistant continued trying to upsell numerous services that would have increased our bill from about $190 to nearly $750. When we finally declined the services, her demeanor noticeably changed. She sighed in front of us, made visible facial expressions of frustration and disappointment, and gave us attitude, which made the entire interaction very uncomfortable and felt disrespectful. It came across as if we were being judged for not agreeing to the add-ons. We were there for almost two hours, and a large portion of that time was spent repeating the same conversations. Banfield should ensure that staff respect clients’ decisions and focus on quality care rather than aggressive upselling. This was not a professional or client-centered experience.