Banfield Pet Hospital

My Banfield Team provided us with an experience, above and beyond what we expected. It is evident that Banfield cares about their clients; and they want pet parents to have the peace of mind that their furry friends are in good hands. Additionally, if you're talking about Banfield, Frederick MD, my dog is always in GREAT HANDS every time we visit.

First, I’d like to thank Dr. Girton and her entire team. I wish I had gotten everyone’s names because they are truly amazing people. My dog needed a C-section for her litter, and they were on it immediately—on top of handling multiple other emergencies that day. I thought I had a stressful job, but watching them in action really put things into perspective. Their professionalism, urgency, and care were incredible. After this experience, I’ll definitely be switching vets. Much love and appreciation to Dr. Girton and her team—they stay busy, show a ton of patience, and truly are the best. Thanks

Went in at 5:45 pm to pick up essential medication for my pup as usual and front staff dismissed us saying that if everyone in the building leaves and there are no pets, then they can close by 5:30. They had closed all the registers early. We drove for 30 minutes and went in 15 minutes before the closing time mentioned in their website and google. Irresponsible.

Wouldn’t refill the prescription for my dog’s skin rash without scheduling another visit. I visited less than 6 months prior for the same rash and it reappeared, so all I needed was more of the same medication. But they just want your money so they declined the refill it unless I came in and paid for another visit.

Only want your money. Took my dog in for a rash and ended up spending $300. The exact same rash appeared 6 months later so I found the same prescription online for $15 at Chewy.com and sent it to Banefield for approval. They denied it saying I needed another visit, even though it’s the exact same rash and same prescription. I’ll never go back.

The staff was very understanding that I was coming from New York and worked with me on the scheduled appointments. They are a great team would definitely recommend for their understanding, caring and compassionate nature.

I’m not sure if it’s just my own observation but I’ve felt like the front desk staff comes across with a little but of an attitude or a lack of warmth. I returned a call and whoever I was speaking to asked "Didn’t you listen to the voicemail?" I said yes and repeated the voice message and confirmed that I was asked to call back. I’m not sure if it’s just me or not, but I’ve felt like I’ve bothered the front desk every time I leave there. I work in customer service and I know there are indeed times where we would encounter people with attitudes and entitlement; I try to be a great customer wherever I go, but here I feel a little guilty trying to do a small talk or even smile at them. There’s no reception to it. I might use a different location for a while.