Banfield Pet Hospital

Overall, our experience at Banfield was very positive, especially because of Dr. Gonzales. The appointment process was smooth, the wait time was reasonable, and the front desk staff and nurses were very welcoming, supportive, and prompt with follow-ups. Dr. Gonzales was incredibly kind, compassionate, and reassuring during a very difficult time for our little dog, who has struggled with severe allergies for years. Recently, he was in so much pain that he started hiding in the restroom, which completely broke our hearts, and she truly made us feel supported and cared for. The only small thing I would mention is that I wish the clinic felt a little more refreshed and tidy. Aside from that, the care and attention Dr. Gonzales and the staff gave our little one truly outweighed any minor concerns. We are very grateful for them.

During my visit, I was verbally presented with certain costs related to the membership and agreed to proceed based on the information given to me then. I paid believing I was only responsible for the charges explained to me during checkout. Only after payment was completed was I provided printed paperwork containing additional terms and charges that were never verbally disclosed beforehand. This included a membership fee, early termination liability, and cancellation policies. None of these terms were reviewed with me before I paid, and I was not given an opportunity to meaningfully review the agreement in advance. Later, when I attempted to cancel I was informed of significant additional financial obligations and was told Banfield’s internal system reflected different totals than the invoice I had originally been provided. I believe I was misled into entering this agreement without proper disclosure of the true financial obligations and cancellation terms before payment was processed.

My dog was had bloody stool and stopped eating and drinking a couple of days after receiving vaccines. Banfield took his blood work which showed severe anemia and recommended an ER visit for a blood transfusion. They shared a host of illnesses he could have but needed further verification. They also sent out his bloodwork for a CBC. The CBC came back with different results - no anemia or need for a blood transfusion - which they did not proactively share with me until my follow-up visit three days later. Also no clear explanation of why the results were vastly different. I spent nearly $1,300 for GI issues. Thankfully I declined the blood transfusion. I am still confused about why this happened.

Banfield at Foothill Ranch has been my choice of Veterinary care for decades. The veterinarians and staff have given my pets exceptional care. Dr Sam Amirashi is especially caring and knowledgeable. I would highly recommend this hospital for all your fur babies😻🐶

SAM AMIRSHAHI and the VET STAFF at Banfield Foothill Ranch always do a superb job with my dog and are highly clinically competent. They always take the time to provide me with an accurate, specific description of any health issues that my dog has, and identify available courses of treatment.

I brought my dog for his comprehensive exam which was included with the very expensive Pet Wellness plan. Which is total of $600 a year and my dog only visit the clinic once maybe twice a year. If you cancel the plan they will charge you about the same amount. Having the wellness plan is not worth your hard earned money if your pet only visit the clinic once or twice a year. Banfield also charges $24 for nail cut and additional $20 for nail grind! ???? Absurd!!!!

I do not recommend taking your pet here. I had been a loyal customer for 13 years until yesterday. The place has gone down hill in the last year. They don't honor appointment times at all. My 13-year-old dog has a heart condition and she hates going to vet. She shakes the entire time. Our appointment time was 4:30 yesterday. We never got seen! I waited over 25 minutes next to the front desk. Finally the front desk person brought my dog and I back to a room after I complained about the wait. The room was filthy and there was a dirty towel on the floor. I waited another 10 minutes and decided to leave. The front desk person called me later that evening and said the manager offered to get me in tomorrow. I said no thanks we are finding another vet asap. Why didn't the manager call me? This isn't the first time they haven't honored my appointment time. It happened 2 months ago as well. I shared my experience via the online survey. Customer service is terrible.