Banfield Pet Hospital

Since being a pet owner in 2020, coming to Banfield was the best decision. Staff are always so nice and helpful. I don’t have a particular Vet I go to, all of them are knowledgeable and truly care about my pets. I highly recommend signing up for the wellness program.

My cat, Toulouse and I, love Dr. Franzen! I have brought all of my pets to Banfield since the mid 2000s. The techs are always kind and put my sweet babies at ease right away. I have a new kitty, Bisous, and will be bringing her to visit Dr. Franzen as soon. The care she gives is phenomenal!! I really like the Wellness Plan, which saves me a lot of money. In 2014 I had to euthanize my first ever cat, Mr. Cookie Divine. I was devastated 💔. Dr. Franzen and the staff were so compassionate throughout the whole process. They allowed me as much time as I needed to be with him. I don't think I could have gotten through it without the caring staff. Thank you!!

This place is really great. They have done everything they said they would with a smile. I love my dog like one of my kids and this pet hospital makes it easy to take care of him. Unlike some other places that I know. I'm a happy camper. And he's a healthy happy camper. Two thumbs up 👍

AWESOME care for all our pets: three dogs and an occasionally crabby cat. The docs at Banfield take excellent care of them, giving them outstanding routine care as well as high-level emergency care. My oldest dog is my service dog. She’s had some serious health issues. The docs at Banfield have provided her care that’s seen her through more than one dangerous illness, and calmed me down enough to stop panicking too. I can be pretty useless on their behalf, I’m afraid. Most recently Dr Sullivan saw her on very short notice to do a full work up and assure me that no, she was not suffering from Pancreatitis, Round Two, 36 hours before we left for vacation and left all the animals with a sitter. They trust the Banfield docs. They go in without complaint or apparent fear, including my Sam, who is afraid of EVERYTHING. They’re gentle, thoughtful and thorough. They listen to me and my husband and are never too busy to listen or already sure they know what’s going on so feel that listening isn’t necessary. They’re the best. And so, by the way, is their pet insurance program.

My dog just loves going here and is never scared. Thanks for being accommodating and explaining everything in detail.

By posting this, Is in attempt to inform you and save lives of your fur babies. This veterinary is only for basic things like teeth cleanings, mild flu, upset stomach,etc. But please, if you see or notice your pet might have something major. Do take your pet anywhere else with professionals. Yes I took my dog for years to this place but once he started with a bigger issue they did not know what it was and were just guessing. Even when they do x-rays they have to send it to an specialist for an explanation. My dog started developing heart disease so he started coughing more often. I took him here many times they were just guessing. Yes, once they told me it looked like his heart got bigger so maybe that's why or maybe he just needed cough medicine. Anyway, he got worse. I kept bringing him many times and no change, results or an explanation of what was going on. The last appointment I had here they told me to Think About Putting my dog down !! I was devastated, next day I had to get a second opinion, I took him to an emergency vet. They explained everything going on and all he needed was a medicine. And guess what, it's been a Year and my dog is living normal and well. Of course he has a different vet doctor now. Also I do not approve their silly appointment method to where you leave your pet all day there hungry or thirsty and we don't know if they're really being looked at! I also have examples but this is long enough.

WARNING!!!!!! DO NOT RECOMMEND!!!! My cat, Gogo, had cancer and was seeing an oncologist. He needed imaging, and since Banfield was his primary care, I decided to follow up there. They found a spot in his imaging, and instead of biopsy-ing it, as I'd asked and as his oncologist instructed, Banfield said the tech went home instead. They told me I'd have to pay for another appointment so they could repeat the imaging and biopsy the spot. I made him another appointment. His usual Banfield vet was not there that day, and the people at the desk didn't seem to know why he was there but assured me they'd get the testing. I foolishly left him there as directed. I meticulously filled out all the paperwork and included his chemotherapy drugs and why he was there. Since Gogo had cancer, he wasn't supposed to get a rabies shot. Gogo had an approved exemption because he had cancer, was indoor only, and was incredibly low risk. I DID NOT CONSENT TO OR REQUEST A RABIES SHOT. When I came to pick Gogo up, they had given him the rabies shot. Even worse, the doctor was utterly dismissive and minimized what she had done. She said to me that 'we didn't know he if had cancer yet, that's why we're doing the biopsy.' Unfortunately, she realized SHE FAILED TO READ HIS CHART AND DIDN'T KNOW HE HAD CANCER AND WAS ACTIVELY ON CHEMO AT THE TIME OF THE APPOINTMENT. I took Gogo home and received a call from Banfield later to let me know they had messed up the biopsy and failed to obtain enough cells for it. They wanted me to bring Gogo back for the same imaging a THIRD time. Afterwards, Gogo developed anemia, which the specialist said could be a side effect or risk of the vaccine, but we'd never know for sure if it was the cause. He went downhill and died. It was dangerous, negligent, and against policy for the Banfield doctor to administer a vaccination without reviewing the patient's chart. If she felt it was indicated, she should have asked the financially and legally responsible party, me, first. I would have told her he has cancer and an exemption. If she didn't trust his chart or me about the validity of such an exemption, she should have consulted the specialist. What she should not have done was administer the shot without determining if it was appropriate and safe. Had she even just asked first, I would have told her he has cancer. Additionally, Banfield charged me for all of this. Although they verbally apologized once they realized they had made a mistake, they took no action to rectify the situation for Gogo or me. They weren't even willing to redo the imaging and biopsy they messed up twice, and I paid for twice, without charging me a third time. Banfield didn't make one mistake in this situation; they made mistake after mistake after mistake. If Banfield could make so many significant mistakes with a cat that had detailed records from multiple specialists, was on chemo at the time of this appointment, and had an owner that was available to take a call had they just bothered to ask, they could make glaringly obvious and dangerous mistakes with your pet too. Please, please reconsider before taking your pet to Banfield. I will never make that mistake again. Edit to Add: I spoke to the manager of this Banfield who apologized and promised to address the situation. I also spoke to Banfield Corporate who apologized and acknowledged the issues. No actual action beyond a discussion was taken to prevent this from occurring again to someone else or to help mitigate what they did to Gogo was taken to my knowledge. When I cancelled Gogo's wellness plan I still had to pay for the remainder of the year.