Elgin Animal Clinic

Hidden gem of a clinic. Found out about them through AI of all places! They did a fantastic job cleaning our 120 lb. dog's teeth. Expert care at a reasonable price and close to home. I have shared the name of this clinic with friends and neighbors.

I have been with this clinic for nearly 10 years; they take care of my three French Bulldogs, and we are very satisfied.

I truly am grateful to the entire staff at Elgin Animal Clinic. Dr. Dhillon was extremely thoughtful, knowledgeable, and most important, honest about my dog’s health problems, which is exactly what I was looking for. I had been so stressed about my 15 1/2 year old dog and other vets were requiring hundreds of dollars worth of X-rays every 2 months to continue him on his medication, which I found excessive & stressful to my dog. Dr. Dhillon cut to the chase, prescribed the best medicine, a prescription diet for my dog which he loves, and said he doesn’t need more X-rays. Now, my dog is doing better than he had been in the last few months just in the last week since I brought him in. Not to mention, Dr. Dhillon was sick and still accommodated us because I was very stressed out on the phone when they asked if they could reschedule my visit because he was under the weather. I was so afraid of running out of my dogs medicine until I got these X-rays done the other vet "needed" to keep refilling my dog an extra weeks worth of pills, and they still took care of our dog. I truly can’t thank them enough! I highly recommend everyone use this vet!

They took good care of my Destiny up until her final breathe. Everyone in the office was always in good spirits.

Called to get pricing to get 3 puppy’s their very first shots was literally a headache who ever I spoked with!! Worst customer service!! You lost a client that fast!!

I went here for five years, primarily for my cats annual vaccines, but this clinic has definitely gone downhill since opening its new location. When it came to my cats' health concerns, service was always somewhat slow, but over time it became clear that the staff and technicians simply did not seem to care. The doctor, in particular, appeared more focused on making money than on finding solutions for my cat's ongoing health issues. For nearly two years, I repeatedly asked for help figuring out what was wrong with my cat. The doctor insisted she had allergies but never identified what she was supposedly allergic to. Instead, he continued recommending allergy shots. Over time, those shots stopped working altogether. When I told him they were not helping, he still insisted I continue getting them because he could not provide any other explanation for her symptoms. During those two years, I spent a significant amount of money on medications, changed litter brands, switched foods multiple times, completely adjusted her diet, and continued monthly injections all with no improvement. I eventually sought a second opinion because I was not getting answers, and my cat's condition was getting worse. The new veterinarian immediately told me that my cat did not have allergies at all. I was shocked, but it confirmed what I had suspected for a long time. Instead of taking the time to investigate other possible causes, the previous doctor simply expected me to follow his recommendations without question. Despite my repeated requests, he never ran the tests necessary to properly diagnose the issue. The prices have also increased substantially. Charging $75 for a walk-in visit, only to not actually be seen by the doctor, is unreasonable. There are far better veterinarians available if you want quality care for your pets. My experience was that the doctor was dismissive, rude, and unwilling to look beyond his initial assumption. Rather than investigating all the factors affecting my cat's health, he acted as though he already knew the answer. Since switching to the South Elgin clinic, the difference has been night and day. The staff are caring, compassionate, and genuinely invested in the well-being of their patients. The doctor is informative, attentive, and takes the time to explain everything thoroughly. I only wish I had made the switch sooner.

I had a vet appointment scheduled and was put on a cancellation list. They called me asking if I wanted to come in sooner so I changed my appointment. My cat DOES NOT do well going to vets. I had gotten a prescription from this vet prior to sedate him for his future appointments. I came in today and the waiting room was full of people and no one was at the front desk. I waited 10 minutes for someone to come & Check us in. I asked if they were running behind and she said about 45 minutes to an hour. I have never been able to get an appointment before because their appointments are very far out so I always did walk-in. What was the point in scheduling me for an appointment if I was going to wait the same amount of time as a walk-in client. I didn’t appreciate the attitude and eye roll when I told her I was canceling my appointment because I was not going to sit there while my cat is stressed out and having anxiety surrounded by a room full of barking dogs. He’s an elderly cat and again doesn’t do well with other people and they were aware of this. It would’ve been nice if someone had called me and let me know they were this backed up. It’s very upsetting to have an hour of my time wasted & see my cat under so much stress just to have to do this again next week somewhere else. We will not be coming back to this vet.. I don’t understand why there is always such a long wait to get your pet seen here. Find another vet if you don’t have two hours to spend waiting to be seen. Edit: so it’s been 10 hours & my cat is still very out of it from the medication he was given to help with his anxiety going to the vet. I just did some research on this script & I don’t understand why the vet gave an elderly cat acepromazine. This does not help with anxiety. It’s used for Sedation. Not to mention he gave him a higher dose. I followed the directions on the bottle and apparently this dosage was still way too much to give a cat especially at his age. I’m beyond pissed.