Animal Eye Consultants

I took my dog here for the first time for some minor aging concerns. The staff were all incredibly friendly and treated me and my dog with kindness. Dr.Lindley was efficient and thorough and answered all of my questions. The facility was clean and the wait time was completely reasonable. As a vet tech at a local general practitioner I have every confidence in their compassion and abilities and would not hesitate to recommend them to anyone!

Took my cavalier, King Charles spaniel to the Animal eye consultants. The people upfront are nice and helped me out with getting the soonest appointment for my dog are Rumi as I got to the appointment I was helped out by Bruce he was wonderful with my dog and explained every exam that was being done wonderfully he was so kind and gentle with my dog then was also helped by Dr. Denise Lindley who examined my dog perfectly and answered any questions I had so far my experience with them was wonderful.

I profoundly regret my decision to trust this facility to care for and treat my collie. The dog we brought in was not the dog we brought home- lethargic and injured, unable to stand, hold her head up, walk or do anything but wimper, with mental impairment. She was obviously mistreated and we were misguided. A 13 year old dog should never be sedated for an unnecessary test, at the advise of an uncaring Dr. They are not a facility that cares and considers your pets wellbeing, only dollars to be made. *In response...based on the extremely poor judgement of the veterinarian, we consented, as we were told it was necessary to determine if the suggested eye supplement treatment would be helpful. This was incorrect as we were asked at checkout if we also wanted to purchase the eye supplements, after the test showed neurological concerns. This simply attests to the incompetence and incredibly unnecessary test. We were also told by your staff, Bella had been "spleening" during your care...which injured her and made her unable to stand, walk or wag her tail. In consideration, I waited over 10 days for the meds to wear off, before I wrote this review. This was extremely poor judgement from an uncaring vet with no consideration of Bella's outcome. If only you had as much concern and effort in your practice as you do in responding to your negative reviews.

I can only say good things about Animal Eye Consultants. I have been a repeat client for several years with 2 of my dogs. Dr. Lindley was able to save my dogs eye after and continued to see her for several years. Then again for my other dog to check and monitor his eyes for cataracts. Very Happy with the all of the support staff and doctors bedside manor. Highly recommend this facility and & refer people here all the time.

Our 8 year old Yorkie Sammy who has a history of pancreatic attacks was recently diagnosed with diabetes. Within 2 weeks of diagnosis he was 80% blind! We took him to Animal Eye Consultants and Dr. Lindley upon examination admitted him for emergency cataract surgery. Dr. Lindley along with her amazing staff including Gabby, Bruce, Donetta and Dr. Kecova who performed the surgery, made us confident we gave Sammy the best chance to save his eyes. Their professionalism, state of the art equipment, and passion for caring ensured us that we had chosen the right place. Every step, every test, every procedure was explained so clearly we knew exactly what was happening. Sammy received unbelievable care! We are hopeful in the weeks ahead that he will regain his sight! We know that time is of the essence in helping to achieve success. If you're hesitating and your pet needs care, please go here, you will be giving them the best chance. They are wonderful people who bring with them years of experience in working together on our precious pets!!!!! Thank you Dr. Lindley for choosing this career, you and your staff are amazing.

If I could give them a negative star, I would. The experience I'm sharing is this: Pet people should know- Beware- my 87 year-old grandmother (who is in memory care) pup Pepper, passed suddenly and he had an eye appt at Animal Eye Consultants next Wednesday (Naperville, Crestwood and Elgin). When my sister called to inform them of his passing they offered a quick sorry and a lengthy "you will still be charged for the visit per our policy". Wait what? He passed. Instead of any compassion, empathy or understanding we then got an email that highlighted the "for any reason". Just so all of you know they will still charge you if your pup passes away. I’m just shocked at the lack of compassion and concern on their part for money. Horrific policy. *UPDATE* The owner responded and said because we gave them negative reviews of their policy we are harassing them. She is just doubling down with no empathy whatsoever. My sister disputed with Chase bank and explained what happened. Chase was more empathic than the eye clinic. The Chase rep said they would refund the $75 on behalf of Chase with deepest their condolences!! Ironic a big bank has more sympathy for the loss of a pup than an animal clinic who treats them.

Based on my experience at Animal Eye Consultants, I cannot recommend them as veterinary ophthalmologists and would encourage the reader to look elsewhere for another specialist. I do not believe they are patient with animals, nor do I think the staff or veterinarians have a good bedside manner. It is my opinion that the staff handled my dog in a brusque way during the initial exam - a strange (to my dog) vet tech (Bruce) picked up my 14yo, 40lb dog and pinned her down while holding her head up so that another unfamiliar person (Dr. Kecova) could be inches from her face and stare straight into her eyes. When she repeatedly tried to jerk her head away, Dr. Kecova seemed to become frustrated with her. This whole scene did not sit well with me and I stepped in, at which point my dog calmed a bit. I wish I had actually left then, but I was told my dog needed eye surgery. Wanting to do the best thing for my dog (who did seem to be in pain), I left her there for the same-day operation. Upon picking her up, Bruce told me that they muzzle all the dogs - as someone whose dog has never been muzzled, this is beyond frustrating and troubling to hear. After we got home and I was able to look her over a bit better, I noticed they had cut her nails. This would’ve been great if I had known or been asked, but there had never been any verbal or written communication about this. I only realized they had been cut because her nails looked, in my opinion, hacked at: they were cut crookedly in such a way that it made it extremely difficult for me to cut them in the future without cracking them. They had also cut her quick more than once - there was blood on at least one nail and quick stop on a couple others. Her poorly cut nails were white, so the quick would not have been hard to see. There was also a fairly large glob of glue on her rear leg fur that I ended up cutting off because I could just imagine how uncomfortable that must’ve been for her when she walked. As previously stated, I cannot recommend AEC to any pet owner. In my opinion, their lack of patience and empathy in front of me, as well as my dog’s hacked-at nails and an adhesive in her fur upon pickup, makes me concerned with how they treat pets behind closed doors.