McRae Animal Hospital

McRae hospital was painful. I took my dog their for emergency services and had to wait in the lobby unbelievable.. My dog Copper past away. I made the arrangements to cremate her. The nightmare began. I specifically told them exactly what I wanted. A wooden box with "Our beloved Copper" on top. I waited about 3 weeks and received the call her urn was ready to be picked up. I picked up her urn and took it to the car. I opened the wrap and noticed it was not the urn I ordered and the inscription was wrong. I went back to the office and complained. They returned the urn to the crematory and when I went a second time to the office to pick up Copper's urn their were two urns. At that time I new these people at the vet were not willing to take the next mile to make it right. The vet office did not have the decency to call and apologize. All I can say BEWARE! Mrs Roberts.

Started coming here after service from Eastwood Animal Clinic started going downhill. I have been very content and pleased with them. The techs are friendly and helpful. And the vet is very informative. I had a question the day after bringing in one of my dogs and the vet actually spoke to new directly on the phone. I've never had a clinic do that here yet. Best of all, they're not doing the curbside service and let you in with your animal (which was a plus because I have a scared dog that doesn't let anyone near him who isn't family). I just had him neutered there today, and the service, plus me being able to bring him in personally, made this much better than it would have been with the curbside stuff. Unfortunately, staff couldn't get the cone on him, he's too scared, but they helped me get him in my car, and that mattered. I love the service. I love thirty minutes away in good traffic when there are closer vets and I don't mind the time to get to good service. I still continue bringing my animals here.

I’ve had the pleasure of having Dr. Davila twice the last two times I was here in November and now in January. Dr. Davila is professional and personable, I lived in the 79925 area for all my life now due to moving travel out of my way to come here. I have been to East animal hospital and Eastwood animal clinic and the service here is by far the best and the vet clearly cares about his clients and animals. After very bad issues with getting prescriptions and my dogs medication filled even in house with Eastwood animal clinic I came here to McRae animal hospital. The vet sees my dog personally every time, has come up to me in the waiting room and shaken my hand. The establishment overall has exceeded my expectations and I’m glad to have found a vet who prioritizes client relationship over giving people the run around. The office staff is professional and has gone above and beyond even when they ask to call me back and they always do. Thank you Dr. Davila and staff for your time and attention to my dogs needs.

Edited to add: The transition has been positive for my family…we dealt with our dog having an infection last year and once again this month and the doctors and staff took very good care of her as well as our cat earlier this year dealing with urinary issues. Been coming here for over 20 years, have had our share of multiple cats and dogs through the years and always been a positive experience for all of the them. Doctors and staff are always friendly and accommodating, thank you.

I do not recommend this vet. They over charge you and my kitten was still sick after they provide services that aren’t required just to run your bill up. My vet was closed unfortunately so I had no choice but I will never come here again. They don’t love your animals they just see dollar signs . I took him to my vet and paid 60.00 and have a brand new cat . I spent 215.00 and he never got better 😩. Want a great vet go to Jenson on the west side !!!!

I love this place but one thing I do not like is when rudeness about simple questions over the phone. I asked if I could make an appointment she said no we are walk in bases. I asked is it usually packed tomorrow morning she said again we are walk in bases and I can't tell you what the future will look like. Just got off the phone and have never experienced an attitude from this place up until now. The staff in person is impressive on being kind. But I guess they had a tough day today. Disappointed. I'm pretty patient person just do not disrespect me.

The staff is polite and friendly. The prices are reasonable, but for my "fur" children's health issues I need to be confident they will have good care.