VCA Monte Vista Animal Hospital

Took our dog here for the first time. We saw Dr. Bevins or something of the sorts. Was not impressed. She had my husband and I restrain our dog or pick him up or anything. She had us open his mouth. Our dog is not aggressive or reactive in the slightest. She had us hold him and when checked anal glands she had to walk out of the room and made faces like she was about to vomit. Sure it smells bad but we never saw her again in the room. I felt like we did the visit and all the work and labor. Maybe they didn't have enough staffing or something but was not professional in the slightest.

Everyone is very helpful and friendly! The staff are welcoming and even wrote my doggy's name on the mirror/dry erase board (where they wrote other expected patients for that day). 08/27/22 time for yearly vaccination n check up! Very friendly staff. Dr. n staff explained everything I needed to know!

After my sister's recent passing we rehomed her dog and the sweet foster family brought him in for a fairly routine issue. I planned to pay the bill remotely on their behalf. At check out these sweet ladies were told they would not be permitted to leave until the bill had been paid in full. I was driving at the time which was the only reason for the delay. But even after offering to use their own credit card for back up the staff refused. This was not a huge surgical bill or anything. Needless to say we will NOT be returning to a vet for care that hold clients ransom until the bill is paid. Not a good way to foster trust and confidence.

Best bet experience I’ve had so far, super helpful and transparent. Very happy I found it 🙂

Very thankful for the patience of the Dr. Bivens and staff even tho my 3yrs old furbaby is reactive and aggressive. The lady behind the desk is helpful and patient answering all my inquiries. Thanks so much! 💕 God bless you all 🙏💕

Since covid they have had a strict protocol. You park your car in the parking lot and then call or text them you're here. Usually they allow one person in with the pet, however I guess since my dog was only getting a shot, they took her in and had me wait outside. I took my other dog with me to the store to look for something. I was on my way back when I received the text to pay. I didn't have a chance to check out when the worker inside came out and was going to check me out. I told her I got the text and am trying to pay now. They don't release your dog until you pay. I was able to get the refill prescription for my dog and rabies certificate too. Over all not bad. If you have a bonded pair of dogs and they're due for the same check up, they will let you in, but that was in April and I'm not sure if they changed their policy.

This company charged my debit card TWICE without my consent. I've never done business with them and know nothing about them. I called them to try to determine why my card was charged and to see if there was a legitimate purpose, and the woman that answered "Selena" was rude and nasty. These fraudulent charges (which she confirmed I did not receive service for) forced me to have to cancel my debit card of several years and drive and hour each way to my credit union to get a replacement card in addition to having to change the card I have on file with so many companies that I actually do business with that I auto pay with this same card. I did try to speak to the manager about this, but she was conveniently "in a meeting" and so I'm waiting for a call back, but won't be surprised if I don't receive one based on the lack of professionalism from Selena. All I can say is to be careful. I still do not know how they got my information as this vet hospital is at least two hours away from where I live and I've never visited them or ordered anything from them. The charges were small, but my credit union advised that this is often the case before a larger attempt is made. Very unfortunate and a big waste of my time.