Banfield Pet Hospital

All three of my dogs have wellness plans. They are great my dogs don't like going cause they don't like being away from home. I call alot to check on them for their teeth cleaning, they answer my questions and put me at ease as well.

See my reviews of shopping center. Great help, saved my boy from liver damage. All my pets are neutered and I'm sure if I didn't have insurance it would have cost over 3000. With great staff and itemized detailed information you get your money's worth 'in the long run' don't beat yourself treat yourself to a committed staff and insurance coverage.

I originally posted this review 2 years ago but I wanted to add some wording to my review. We had to take the most heartbreaking decision of saying goodbye to our beloved dog. All I can say is how much our family appreciated all of the love, support and understanding during this time. Doctor O'Neill is a very caring and we really appreciated the time and care he took with our baby. Thank you so much to all of the staff of this clinic for being so caring

Between getting put on hold for 40 minutes just to be hung up on at and have them close the clinic. To trying to rush us out of the clinic and my pet getting stabbed (when my pets still bleeding 5 minutes after the injection that’s not proper care) we will never be going back to this vet again. Please properly train your staff on how to do injections and proper bedside manner when both the animal and owners are upset with your care.

Been going here for the last year. My pet is a regular customer. They could work on building customer loyalty, there is an overall lack of flexibility for recurring customers. It’s understabable for customers to be a little late for appointments from time to time, and I constantly have to go back and re-schedule because of it. Today I had a quick vaccine appointment setup, for which I was a bit late, I was asked to re-schedule, since it was 4PM and they probably wanted to go home. It is important to know that on their email confirmation there are no policies or warnings about being late. If I’m an established customer, I expect a little more flexibility when it comes to timing. If not, communicate the late arrival policy in advance.

If you have a puppy that has abandonment issues do not take them to this location. I made sure to have an appointment where I would be able to sit with my puppy and the doctor so my puppy would be less stressed and although I had schedule the appointment this way, the vet tech took my puppy and put him in a kennel. While me and my fiancé waited the doctor came in and I could hear my puppy crying, and screaming while the doctor was talking to us what seemed the whole time the doc was in the room. It seemed that the vet tech didn’t make an attempt to check on my puppy as the doctor had to leave the room out of suspicion that it was our puppy. When he came back he told us that he was put in a kennel by himself which is why he was crying the whole time. I could hear my dog stop crying when someone picked him up which is when the doctor came to check what was going on. Having previously stated that my puppy has abandonment issues I feel as though there was no effort put in to make sure he was comfortable as now he is afraid of kennels due to this experience. I will be going to a different location.

So me and my girlfriend brought our cat here. He was a stray that we took in so we wanted get him checked for fleas etc. The doctor basically told us he had no fleas and was healthy outside of his dental work and we were basically said "okay that's good". Come to found out later that the doctor lied to us. He did have fleas and it wasn't recent they had been on him for a while. Then apparently he also had asthma and we noticed certain things weren't even mentioned in the paperwork. The doctor told us the cat wouldn't allow them to draw blood and that he kept moving. Now I'm of the impression they didn't even try to draw his blood. I basically spent almost $200 dollars for that doctor to lie to both of our faces. I don't even think the cat has asthma now that's how much he lied. Then if you sign up for their care plan it's even more BS. That first visit was the only visit we ever did. After we found out we were lied to, we decided we're not going back there and i canceled the plan. Well as i was trying to cancel they told me I needed to pay the remaining balance for the services I used which was over $50. The thing is we only went in once and that visit we didn't have the care plan. I paid everything out of pocket. They charged me for things I didn't even use. I wasn't going to keep paying for a plan I wasn't going to use so I was out another payment to these people to be free. I do not recommend this place in the slightest.