VCA Murrayhill Veterinary Hospital

I have had a lot of dogs in my life, which means lots of vets. This place is absolutely the best vet I have ever been to. The staff is so incredible. Every single one. The communication, friendliness and following up is wonderful. Both of my dogs enjoy coming here.

I had an issue with my dog that caused concern for her having some sort of blockage. I spoke to 2 people before I got Dr. Michele and explained the issue and specifically explained I wanted to get a scan for a possible blockage. Spoke to the doctor, dropped coco off, and left. When I received the call from the doctor and she explained what she did (was not a scan of her stomach area, just her head shoulder and throat). I got a little frustrated because it wasn’t what I wanted and I was clearly concerned. She inevitable hung up and stated I cussed her out, which I did not. I had to speak to a manager about this who said they’d ’work with me’ have not heard back from them (been roughly 2 weeks and the issue is since over.). The manager did do a good job of giving me time to speak to her about what I issue was. It was clearly a miscommunication with me as a customer who did not fully know what the plan was. I expressed what I wanted to accomplish as best I could and there was no question about anything else I wanted. I’ve gone to VCA numerous times, this one particularly because my dog does decently well there. They’ve offered blood tests, nail trims, fecal tests, etc… but did not offer an additional scan to address my concern of a blockage. I got hung up on by Dr. Michele. Everybody else there is always nice and provides great customer service.

I recently visited to address my cat’s health. Clean place, quiet area for cats away from dogs, free drinks, and aesthetic. The vet mostly emphasized the seriousness of my cat’s overweight condition and seemed thorough in their explanation, the follow-through left me slightly disappointed. The vet informed me that a technician would provide flea medication, and that she would be the one to type up the diet plan. The technician came in, gave the medication, and asked if I wanted the diet plan emailed or printed. I opted for email, expecting to receive it promptly. However, four hours later, I still had not received it. When I called, I was told the vet would likely complete it after finishing with patients, despite the clinic closing at 6 PM. And this is if the vet remembers to do this as she had already passed the responsibility to the technician. Had I known an emailed plan would take this long, I would have requested a printed copy (which I believe I would have received during the visit before I would leave). The lack of clear communication and the apparent handoff of responsibility between staff gave the impression that no one prioritized my request. I hope they take steps to ensure better communication and follow-through in the future, especially when dealing with matters as important as a pet’s health.

I wish I could give them zero stars 😔 we had our initial appt and schedule our dog Marcy for a follow up on the 21st. We booked over the phone and was told multiple times that it would be for the 21st. 21st rolls along and we take time off of work to show up and bring Marcy in for a follow up and no appointment has been schedule??? So we settle for the 25th and take time off work AGAIN! Before we had left we confirmed Tuesday the 25th TWICE! We show up on the 25 and was told no appointment has been scheduled. This clinic is the absolute WORST. I’ve never encountered this before and we can’t move our dogs care to another clinic since she’s being start on a new treatment. Murrayhill needs to train their scheduling staff better and respect other people’s time. I’ve never been a "can I speak to your manager" type of person but this is insane. I’ve left the clinic manager a voicemail and will be waiting to hear back. To be treated like this after spending an insane amount is ridiculous. Please do better.

My dog passed away today and we brought her in to start the process of getting her cremated. The staff offered their condolences and treated me with dignity and respect. They gave me plenty of options in regards to the cremation, selection of urns and other services. They provided tissues, bottled water and even let me leave through the side door after everything was said and done. Price for all services was not terrible, honestly would've paid anything to have the service done anyway so doesn't matter much.

If I could give them more than 5 stars I would!!!! The ladies at this clinic went ABOVE AND BEYOND for not just my kitty but me as well. I was a nervous wreck and couldn’t stop crying, but they all greeted me and continued to shower me with unending kindness. Every single staff member I encountered went out of their way to continuously make sure that me and my kitty were comfortable and happy. Thank you so much for all the work you do especially Cindy! There really are great people in this world and a lot of them work at this clinic! Thanks so much again from Dexter and I VCA Murrayhill Team! 🧡

I am extremely disappointed with the care Murrayhill Animal Hospital provided to our senior pet. She was diagnosed with bone cancer, a condition that is extremely painful. Despite this, she was not given any pain medication, and I had to watch her suffer unnecessarily. The veterinarian did not print or email any instructions for our pet’s palliative care. We trusted the veterinarians at Murrayhill Animal Hospital to provide compassionate, humane care, especially for an elderly pet/family member, facing a terminal diagnosis. Unfortunately, that trust was broken. Pain management is a basic part of veterinary care, and withholding it caused our pet to suffer immense pain. Veterinarian care is very expensive and we paid to get the best care and advice for our pets, Murrayhill failed miserably. We would also like to recommend that Murrayhill reconsiders their euthanasia practices. It was very disturbing and disrespectful of Murrayhill to put a cat to sleep right next door to us, when our pet was having a checkup. We will never forget that poor cat meowing in a very loud stressful cry, and then having to witness the owners of the cat, an elderly couple leave crying and completely devastated. If your pet is having surgery and you receive a phone call the night before from the front desk, for pre-surgery instructions, please ask to speak to a technician that understands the instructions. We were not given the correct information before our pet’s surgery and this caused us and our pet extreme stress, because it delayed our pet’s surgery. I told the Veterinarian about this, and she said "oh, the front desk doesn’t know how to read the instructions" and just shrugged it off. Murrayhill also made other mistakes with our other pet, but there are just too many to list, so we made the decision to change veterinarians and get the proper care that our pets deserve. Please do your research if your pet has a terminal illness and ensure that they are getting the proper treatment and especially pain medication. We paid a lot of money, to get the proper care for our senior pet and she suffered, which was totally unnecessary. We hope this feedback encourages Murrayhill Animal Hospital to prioritize comfort and quality of life for future patients, especially those at the end of life and provide better training to their personnel. No pet should have to endure what ours did, or the grief that we suffered.