Hart Road Animal Hospital

I called to inquire about the possibility of a same day appointment. The receptionist wouldn’t even let me tell her what is wrong with my pet. She rudely and abruptly told me that they didn’t accept walk ins. I asked for the possibility of an appointment, not if I could just walk in. She acted like how dare I even call. This business obviously doesn’t want or need business. They probably should put a disclaimer on their website to not call or request appointments. Per their response: That is not at all the way the conversation went. Nothing about urgent care was mentioned. It was more like how dare I call for a walk in appointment when I don’t have my pets care established there. I was only inquiring about an appointment. Your staff is not being honest about this interaction or their attitude during the interaction. I understand that you don’t want bad reviews but honesty goes along way with integrity,

Dr. Smith is gentle, knowledgeable and kind as is her entire staff. My 13 1/2 year old corgi X, Mia has been cared for by Hartroad since 2020 and Theo, my 4 year old cat since I adopted him at about one year old. Mia and Theo highly recommend this neighborhood, old school, no bells and whistles, comfortable and welcoming business!

Dr. Smith and Jennie are absolutely amazing with my dogs! Both of my pets are very anxious about doctor visits and travel, but the personal care and patience they provide make all the difference. They take the time to ensure my dogs feel comfortable and safe, which eases the stress for both my pets and me. Their compassion and professionalism truly stand out—I couldn’t ask for better care!

Dr. Smith is awesome! She's seen both my dog and my cat. She's knowledgeable and the rest of the staff are very good with my elderly dog. I take him in once a month for a nail trim and arthritis shot. He's doing so much better now. Thank you!

I never write reviews but I just had to for here. All of the staff are the absolute kindest, knowledgeable and personable vets I have met. I found a stray cat and called around to a bunch of different local clinics since he was very beat up. Hart road animal hospital was able to get him in the next day and was so thorough with examining him. Not only did they ensure he got all the care he would need but would also email with me to check in on his conditions after appointment and surgeries. My cat is now fully healthy and happy!! I recommend everyone I know with animals to go here!!

Couldn’t even schedule an appointment for my dog, I was looking for options and came across this clinic on google, but the lady that answered the phone was just rude to me. I asked for the price of a rabies shot and she said they didn’t disclose that information (which was odd because I had just seen a review saying they did) when I apologized and asked for an estimate she said they were "definitely among the higher ones around here". Confused I just said oh okay, to which she responded by saying thank you goodbye and proceeded to hang up. I understand if a clinic can’t disclose prices but kinder customer service for possible new clients would be appreciated. :/

What a wonderful experience we had at Hart Road Animal Hospital. From the clinic cat, Beans, greeting us at check-in, to our wonderfully attentive technician listening to all of Frankie’s history and taking detailed notes, to the loving Dr. Smith, we just had the best first visit anyone could ask for. My Frankie has long struggled with skin issues and after no real answers from her last vet and an allergy specialist, I really wanted a fresh start with a new vet who was more "cat forward" in their practice, or at least acknowledges that cats and dogs have different needs, and Dr. Smith is that vet. We will absolutely be switching over the rest of our 4 cats and our dog to Hart Road Animal Hospital!