Banfield Pet Hospital

I would give them zero stars if I could. I had an appointment scheduled for my cat who has an ongoing issue. The called me the day of to cancel my 3:30 appointment cause the doctor is leaving at 4pm. WHY EVEN LET ME SCHEDULE?! I scheduled 14 days before my appointment. Now I have to take her to an urgent care (It's sunday and none of the vets are open) and pay a ton of money for something they have helped her with in the past at a different banfield clinic. I was also got called yesterday to confirm the appointment. Did they bother to check when the doctor was leaving?

I can't recommend this specific Banfield pet hospital. The first time they called us to bring in our cats early. When my husband arrived he was informed that the vet left for lunch. Why do they call us then if we can come on early. Seems like having an early lunch is more important to do your job. Today was the worst. My husband was waiting for a long time for nothing with our cat Jimmy who got into a fight and had a terrible wound near his eye. He was told that they mixed up his scheduled appointment and the vet won't have any time to see Jimmy today after waiting for a long time. He was offered to schedule a new appointment for another day. I never experienced such rudeness. They weren't even sorry. Don't go there. Lunch breaks are more important than helping pets, I guess. Yes, Jimmy's appointment was scheduled for 1 PM. (12/12/25) We went to other Banfield hospitals and never had an issue. Hopefully Banfield will do something about it. You can't treat your clients like that. Let scared and wounded animals wait for nothing!

Everyone in the clinic was kind and helpful with my dog. Luna was very talkative and they were very friendly and patience with her.

I brought my cat Winnie in for an exam on 2/18 due to her having urination issues, my concern was uti and wanted to get her tested and medicated. Kirsten at the front desk was wonderful, helpful, and very kind. I am unsure the name of the woman who took me back but she was the complete opposite. Extremely short, uninterested, and uninformative. I was told they would be keeping Winnie for a couple hours in hopes of getting a urine sample but they would call to keep me updated. I went home and waited 6 hours until 30 minutes before close when I called THEM asking what was going on. They informed me that they have been unable to get a urine sample from Winnie and I was welcome to come and pick her up at this point. I go straight there, the same woman who took us to the exam room earlier comes out and starts trying to explain the medication. In the middle of explaining one of the medications to me she says "Actually, I’m unsure about this medication and I will have Dr. Cahill explain it to you." My interaction with Dr. Cahill was perfectly fine, she was very informative and kind. Upon arriving home, I took Winnie out of the kennel that I brought her in, and she looked like this…1/2

We have been going to the Cedar Hills Banfield for many years. The whole team is always nice and they take the time to really care for dogs. Eight years ago, when our dog Otto had heat stroke, it was all hands on deck. The entire team treated him. Otto made a full recovery with no side effects due to their heroic action, which we have never forgotten. From that time on Otto looked forward to going to the vet.

Thanks guys for taking care of my dog, he is family and we all want what is best for our family. Thanks for making his experience not scary but pleasant even though he got all his vaccines, he was a true alpha male and handled it great.

From the receptionist, to the vet techs, to the doctors everyone made me feel welcomed and answered all of my questions. I never felt rushed. I've had teeth cleaning for my small dog, Lisa and a full checkup for her. Lisa is doing very well.