Vetco Total Care

Sadly we had a horrible experience today. We showed up to an appointment made for my dog. I had my sibling go in before me to get a muzzle for my dog to keep him and others safe and she returns to tell me they are refusing to see my dog. As any adult would do I go in to get clarification and get to meet the rudest vet tech I have ever met. I understand if the staff does not feel safe dealing with a big dog that reacts (bites) when he is scared but she should have been polite explained the situation and left it at that. Instead she was brief rude and clearly upset. She waits until the end of the conversation to say the staff would not see him as they were nervous to be around him as last time he was there he would not comply with staff and snipped at staff. I did not go in there to argue but rather to get the full picture and call it a day. I did not get her name but she was a larger woman with really dark filled in eye brows and was a vet tech. I hope the clinic does something to fix this and that she treats the next customer better and gives them a more pleasant experience. The front staff was lovely and polite. She deserves a raise for dealing with that horrible environment the vet tech is creating.

Dr. Hutchinson and Lexi at the Quincy location are amazing. Dr. Hutchinson took the time to really listen to us about our concerns and discuss our options with us. She and her assistant Lexi were kind, knowledgable, and made us feel valued. They were so gentle with our little guy.

The front desk person was apologetic for their short staffed and our appointment time delay. However, we took our dog for a walk outside to pee, but when returned, we were informed that our dog needed to collect a urine analysis. So we have to return to the store on a later date.

Very disappointed in this location . I had an appointment booked for cytopoint shot they canceled my appointment without contacting me . Receptionist was rude and stated they didn’t have enough time. Instead of keeping my exam appointment and looking her over they just said no they can rebook me . I’ve never been treated this way at the Highlands Ranch location and will make the drive to them to use their services.

I love the way these people treat my dog. He can be somewhat anxious at times but never is at this vet clinic. You can tell they really care about their patients.

My appointment was at 10 I showed up at 10. The people were in the back on their phones. They finally came up and asked me for my appointment. It was 10:09 And they said sorry your appointment has been canceled since it’s past 1005 and I told them all you guys were in the back the whole time on your phones you could clearly see them just sitting down on their phoneswhile I was waiting here since 10 and they’re like there’s nothing we can do about And try to reschedule me for three hours later just because they wanted to sit on their phones a little longer

I came in with my 9 year old cat Magick, he was having some issues with food. The team here are so nice. Upfront with costs, tests and procedures. Very informative and kind. They even reminded me of his rabies shot due, and made sure he was in good shape. My cat seemed to like them so this will be his new vet.