Banfield Pet Hospital

I just switched my pet to Banfield and I couldn't be happier. The offer a wellness program which helps with the cost on some of the work, they have a very friendly staff and are constantly checking up on my pet. I am extremely happy to have found this new home.

It was wonderful of the team to fit my sick doggo into their schedule. Many thanks to the front office staff for their patience with my payment issues.

I DO NOT RECOMMEND. TAKE YOUR MONEY ELSEWHERE. I usually go to this vet because it is close to me and affordable, but today will be my last day visiting. I had a drop off appointment at 9, finally left the building at 9:30. I understand the time frame can vary depending on the amount of animals they are helping, but they had me waiting for 3 HOURS. NO UPDATES. NOTHING. so ofcourse I got worried, headed to the shop to check on my cat, turns out he had been in the waiting room all those HOURS. I just told the lady I didn’t want them to do anything to him at all since he hadn’t even been looked at to begin with. Waste of my time.

Wish I could give zero stars. I originally made an appointment for my puppy to be seen on 10/19 and scheduled the first visit online for a time that was available that worked with us. I received a call a couple days later that they could not see me on that date and time so we had to push it up a week. I scheduled the next appointment with the office and again they called me to change the time. Both times we were there they were not very friendly, and what I find odd is they take my dog out of the room to give him shots and an exam. I have had pets my entire life and never have I ever had a vet do this.. they tried to make me pay for a first time exam fee. Although it clearly lists on their website. The first exam is free and when I asked about it they made me provide a coupon. Both times I took my puppy there for his shots. They tried to sell me on the wellness fee and we're really pushy about trying to get him to be on heartworm medication. I felt that these visits were more about making money rather than the best interest and focusing on our puppy. I will never ever bring him back to a Banfield again. They clearly do not have his best interest at heart. Their interest is making more money and give you attitude when you don't do it. Highly disappointed in the services we receive both times.

My loving pup of 14 years just passed away yesterday, we called Banfield of where he has been seen for more than a decade to let them know and to cancel his wellness plan, they marked his profile as deceased immediately and their accounting department let us know that he still has 2 months left on his plan that we need to pay for, what exactly will we be using in the next 2 months under his plan??? Extremely insensitive and very systematic, makes no sense.

I do not recommend this place at all. I took my dog here a few weeks back with an appointment. I then waited around 45 minutes to then be told they now didn’t have time. They are very unprofessional. I will not return. My dogs deserve better.

We scheduled an appointment to have a first pet visit with this vet. We have a vet but we were interested in moving because it is super close to our house. We got to the clinic at 2 mins after our appointment time. The lady at the desk was helping another woman and busy so we didn’t approach the desk. The woman was picking up her dog was chatting and whatever and we didn’t think anything of it. Finally the receptionist acknowledges that we are there, goes to check us in… asks if we are new patients. we say yes then she says okay hold on…. Comes back and tells us "well since it’s now 10 after we can not see you today you’ll have to reschedule because youre late and we have new patient forms to fill out." It took a lot to get our sick cat into a kennel and get there not late to wait patiently for her to stop talking and then say sorry we aren’t seeing you. Seems like if paperwork takes that long maybe we should be filling that stuff out prior to the appointment or be told to come early to do so??? Also let’s work on time management before we turn patients away for our own chat sessions. Left a gross taste in my mouth. We will never come back.