Urgent Care at Swann Animal Clinic

We took our dog in to have her teeth cleaned at 7:15 in the morning. Swann made a big deal of having him there between 7:00-7:40. That afternoon at 1:50 we called Swann to get an update on our Sheltie. The front desk person told us that they had not even started her teeth cleaning. Our dog had been in a cage for 6.5 hours! She hadn’t eaten all day while being trapped in the cage. We immediately got in the car and drove to get her. Once we got there they told us that we owed for blood work, but showed us no evidence that any blood work had been done. Dr V told us that they would turn us into "collections". We are not paying for you being cruel to our dog for nearly 7 hours! We won’t be going back to Swann Veterinary Clinic.

Dr. Enevoldsen did a wonderful job with my Nöe. She was diagnosed with Immune Mediated Hemolytic Anemia (IMHA). Dr. Enevoldsen did a wonderful job of explaining this to me, including the possibility that Nöe might not make it. She took wonderful care of Nöe and did her best to pull her through it, but the illness was just too much for Nöe and she passed away a few days later. She was so kind and understanding when she had to tell me of Nöe’s passing. I knew it was hard for her too and she had really tried her best to save her. The staff arranged for me to come and see Nöe after she passed away. It was good for me to have that time to say goodbye to her. They gave me a clay paw print of Nöe’s paw and sent a beautiful sympathy card. They did a great job working with Emerson Cremation Services in Lubbock to pick up and return Nöe to me. I cannot say enough about the kindness this office shows to me and my dogs, and I will not take my dogs to anyone else for their health care.

We had a emergency with a puppy we had to come in pretty late at night . Stetson went above and beyond to make us feel comfortable and that our puppy was to. Every time he came into the room he greeted us with a smile and made us feel welcome. We will not go to anyone else because of this visit. Thank you Stetson for going above and beyond for two people who have never had to deal with these issues. We are so thankful for you and your knowledge. Dr. Dodson also gave us great InfoMation we would have had no idea about. Told us her experience with our issue and made us feel better about the situation. She was kind and made us feel at home. Thank you Dr. Dodson.

We took our sweet baby in for what we thought was a minor ear issue, but it turned out to be a hematoma. The vet and tech were absolutely amazing. They took the time to explain everything thoroughly, even drawing pictures to help us understand the procedure and our options. They truly went above and beyond, helping us find the best price possible and getting us scheduled quickly with a vet in Swann who had an opening for surgery right away. We’re so grateful for their compassion, transparency, and urgency in getting our old girl the care she needed.

To make a long story short i called in desperation June 21 . My lab had a large tumor that ruptured . I knew from that moment he needed euthanization. The person that answered the phone was very polite and understanding. She told me to bring him at 1. We were immediately taken to a room and the tech and vet were so nice. Our 16 year old lab was taken care of promptly and professionally. Top notch place. Clean, no smells and everyone was organized. I was so thankful they were open and he did not suffer very long. They will for sure always have a warm spot in my heart. Would recommend to everyone. Thanks for the compassion.

I had the best experience! After my dog had consumed something dangerous, it was a snowy day and our original vet clinic was closing early. Swann urgent care were quick to get us in and were so helpful! I was worried sick to lose our fur baby. The doctor and staff educated us on different treatment options to explore. They even checked in on us the next day after our visit. I am very thankful for there quick assistance and knowledge! I will definitely be back!

I had to take my cat in after hours and this facility was amazing. Everyone that I interacted with was so kind and helpful. Wait time was minimal. 10/10 would recommend Swann urgent care!