VCA Lakeside Animal Hospital

They specialize in felines, but they wouldn't take my cat because he was sick. Well, now he's dead so I don't have to try this place again. It took 6 emails and relentless calling to hear one response from VCA. Maybe he wouldn't have died if you helped us? It's like if you ever get cancer, and your insurance refuses to cover it because it's pre-existing (you were "already sick"), that's the same situation with Mac. How is your vet in business if he only accepts healthy cats? Does this place ignore people, hope their cats die off so they don't have to deal with it? Maybe I should've showed you a picture of him, then you would've taken me seriously. He couldn't gain weight, he needed a blood transfusion for the FIP, and the look in his eyes were already gone. You don't have a heart if you can turn away a dying animal.

I want to take a moment to thank this clinic for the incredibly compassionate way they helped me through one of the hardest moments of my life. Coming in alone and feeling completely overwhelmed during such a dark time, the kindness and empathy of the staff truly made a difference. I was able to get a same-day appointment, and from the moment I arrived, I felt supported. I came in having already made my decision, but the reassurance I received from the vet techs and Dr. Peterson helped confirm that I was doing the right thing for my sweet Bella. The care and compassion shown were not only for my dog, but for me as well — and that meant more than I can put into words. I will never forget how gentle, patient, and understanding everyone was during such an emotional experience. I am still awaiting my girl’s ashes, but I am at peace knowing she is no longer suffering. Thank you again to Dr. Peterson for her compassionate heart and loving approach, and to the entire team at VCA for treating us with such dignity and care. I will always be grateful.

Thank you Dr Sophia and staff. It’s been 2 weeks since my boy, Max, passed away. From the moment we walked in, the staff treated my dog with dignity, tenderness, and genuine love. They took the time to explain every step, allowed us the space we needed to say goodbye, and supported us with patience and understanding. Their empathy was not just professional—it was deeply human. I will forever appreciate how they honored my boy’s life. Todd, the Office Mgr, Nina the receptionist and Vet Technicians, Amanda and Leslie all came in to say goodbye. In a time filled with sadness, they created a peaceful and compassionate environment that meant more than words. Dr Sophia and staff at VCA Summit Ridge are excellent and truly care for your pet.

I've been to many veterinarians, literally from one side of the country to the other. Since moving to Reno, we've been taking our dogs to VCA Lakeside and have been very happy with the care, kindness and professionalism of the veterinarians and staff. The doctors are knowledgeable, staff are friendly and everyone is always ready to help. We believe the 4-legged members of our family deserve the best care and are glad we found VCA Lakeside!

This place is great. The staff is super friendly and love in our dog when we come in. He loves going in and getting all the attention. They are accommodating and worth the wait if you are looking for a new vet. They make it special for the pet and the owner. They give great advice and truly care about the pet.

They take great care of our Australian Shepherd dog, who has a penchant for getting into veterinary trouble (not to mention our two felines). We have 100% faith in them to help us make the right decisions for the furriest members of the family.

Poor service and attention. I’m Care Club member and I always paid my membership on time, and any extra if necessary in case is needed, I don’t get anything for free. Today I had an appointment for wellness and vaccines of my dog at 11am and I was there on time. Besides I was passed to the room quickly, it took for almost an hour to have someone to come and start checking on my dog, one hour waiting in there!!! She made the normal question, she checked on the services my dog need and confirmed the vaccines and wellness check she left saying would come back with everything … She took another 20 min!!! Another 20 min just to tell me she wouldn’t be able to do anything just because my Care Club membership will renew few days before the due date of the vaccines (despite a got a notification from the app that those vaccines were already due and the reason why I booked my appointment) she just apologised to me saying she would have checked on my membership first… So she offered me to do the vaccines but out of my pocket, or re booked the appointment after my membership gets renewed… This is just unnecessary and unacceptable, having me waiting there for over 1 hour just for nothing and only saying "sorry"… I do pay all my bills and I don’t get anything for free to be treated like this… Of course if pisses me off this situation, very poor service and attention. I saw couple of people with their dogs came in after me and being attended and leaving before…