Companion Animal Clinic

I have to give credit where it's due. This place is the only one that took my dog in when he was ill and wasn't trying to charge me an arm and leg right off the bat. Everyone was extremely helpful and the receptionists were willing to help guide me through where to apply to get financial coverage for my fur baby. The staff and doctor were helpful in explaining how to take care of my fur baby at home. I truly appreciate this place so much and will be recommending this place to others.

In the midst of all the pain of losing my babies, I cannot say enough good things about Companion Animal Clinic, Yakima, WA. The level of care and compassion during every step of the process was absolutely incredible. As soon as they stepped into my house, they were so kind and they sat with us, explained the whole process and answered every single question. Because of them, my babies were able to pass peacefully surrounded by the comfort of their home. The at home euthanasia they offer is top tier. It allowed my other pets to say goodbye and added zero stress to the patient. I cannot thank the team enough for making the worst night of my life more comfortable. 100 out of 10!

I had heard wonderful things about Companion Animal Clinic, but unfortunately my experience was very disappointing. I recently called to make a new patient appointment for my two dogs, only to be told I was not eligible because I had missed an appointment back in March. That "missed" appointment was actually for my beloved dog Lucy, who had been with me for 15 years. She passed away just an hour before her scheduled euthanasia appointment. During my grief, it didn’t even cross my mind to call and cancel — I was heartbroken and in shock. When I explained this to the person on the phone, there was absolutely no compassion or understanding. No "I’m sorry for your loss," no "let me see what we can do." Just a cold, dismissive response about policy. I completely understand that offices have policies, but compassion should still come first — especially in a place that works with families and their pets. The lack of empathy and kindness was what truly hurt. If this is how they treat someone grieving the loss of a longtime pet, I can’t imagine the experience in person. In the end, it may have been a blessing in disguise. I wouldn’t want to bring my dogs to a clinic where empathy and basic human decency seem to be missing.

I just wanted to start this off by saying that Holly the office manager was lovely and very easy to talk to! Karla was really thorough, thoughtful, respectful, and professional! However I do have a couple of reasons for the 2 stars. My husband and I brought our cat in because she was having some urinary issues and we had suspicions she might have a uti. We called, made an appointment, dropped her off, and they said they would call us when they had the results from the urinalysis and ultrasound. Around 6 hours later they call and it’s the main vet and owner Dr. Michelle knerr she starts telling us about her recommendations without telling us the actual results. We tell her we just want to do a part of what she recommends (which was specifically the antibiotics; as there was nothing major like we suspected), right then she became very unprofessional and hostile as started taking it personal. She interrupted my husband with multiple snarky comments and an attitude! For that reason alone we will not be coming back, we let Holly know our experience with Dr.Knerr and Holly was very respectful and apologised on her behalf. In the end we did figure out what was wrong and we got our baby antibiotics. If you go here I would request anyone but Knerr!

Dr. Knerr and her staff are great. I always get in for appointments within a day, if not that day, which is so appreciated when you have a pet in need of care. Dr. Knerr’s explanations are always thorough and in terms that I can understand, which I appreciate immensely. Her gentle touch with our pet is also reassuring and appreciated. I am also appreciative of the fact I have never felt pressured to add on extra services. Very friendly place to take your pets!

Our 9 year old husky mix, Ollie was seriously injured while we were 700 miles away. Our dog sitter stepped in and took him here. The entire staff were amazing!!! They called us constantly with every single update and option. They included such details about Ollie's well-being. At the end of all the procedures, another friend had to pick Ollie up, as we were still far away. And the work that was done here for our pup was incredible. During the follow-up appointment, the entire staff was incredible. They loved on Ollie and they were so impressed he lived through the traumatic incident that occurred. But I don't know why they were so impressed. They seriously did a great job. Thank you for helping our dog live to see a few more years. ❤️🙏🏼

It’s hard for me to properly express my gratitude to these angels. Dr. Knerr & Holly came to my home & gave my baby girl calmness, patience & love on her way to Heaven. They listened, educated me, reassured me & we’re just there to be with me in a situation I really felt so alone with. Millie deserved the best & she got the best with Companion Animal Clinic. I will never forget your kindness & compassion. I love you guys.