Banfield Pet Hospital

We love all the staff at Banfield. Always able get you in soon. Happy on the phone and in person. In the short amount of time of sitting in the waiting room, I love seeing the board with all the pets names. We’ve moved about 40 mins away and there is one about 10 mins away but we will continue to go to the Westlake location. Picture of Monster, Shadow and Sprout.

The techs and staff are always patient with my pet, which is the most important aspect of my visit. They are courteous, listen to your concerns, and genuinely care about my dog's health. They suggest extra services, but don't try to upsell if you are not interested. I always leave feeling like my little guy was treated well, even though he hates going to the vet. Thanks for being awesome.

Absolute waste of my time. I booked consult for my cat to get dental cleaning with a possible extraction. I told the receptionist over the phone i needed a rough estimate before I paid for a consult. Because if I couldn’t even afford the cleaning or extractions then I wouldn’t do a consult and waste my money. She was very nice for booking, gave me a complete cost break down. $500 for cleaning $100 or so per tooth extraction $20-30 if any meds were needed to take home $73 vet consult Great this was affordable. I booked, then go into consult. The vet recommended one MAYBE two teeth pulled. Assistant comes back in with a quote of $1900-$2400. NO WHERE NEAR the $730 max I expected to pay. So not only did they waste my time but they took me $73 for the consult. I understand this estimate can fluctuate a bit but this is INSANE. Coming back with an extra $1200-1700 extra should be criminal. For anyone trying to find affordable vet care before paying & booking consults just don’t go here. They’ll lie to you then take your money anyways. Should have listened to my friends with bad stories here before wasting my time & money.

Took great care of my dog! Very happy to a vet that I can trust.

Our vet and staff are amazing. The problem is that they are so busy and overbooked that you can never get an appointment. They try to sell you on their "wellness plan" but you can never get in if you have an issue. My dog was miserable with an ear infection and they had nothing for two weeks. I even tried other clinics in the area driving as far as 50 miles away and they were all booked. I ended up at an emergency vet for something that could have been easily solved if they had appointment times.

The staff is very kind and knowledgeable, but the issue is that you can never reach them and getting what you need is a challenge. My dog is on many medications for seizures and arthritis, and between incorrect prescriptions, needing refills, and needing assistance with the meds, I have never had more challenges caring for my dog than I have had at this office. It is becoming so incredibly frustrating. I have been with various Banfield’s for 12 years and this will be the year that I cancel because this constant chasing for medication is just impossible to deal with on a regular basis.

Based on other reviews I was a little skeptical of this location. The Entrance is easy to find with ample parking. This visit was a drop-off but they turned it into an in room. Nash got all the sniffs. The assistants and doctor were professional and thorough. A couple bones and we were out of there! I like Banfield because we can go to any of them in the country on our Travels!