Shadowridge Veterinary Hospital & Creature Comforts Pet Hotel in Vista

I want to emphasize how amazing this vet is. All of the doctors are absolutely amazing along with the nurses and reception desk. We always seem to have issues with our dogs on the weekends and have to go to Urgent Cares/ER's that give us negative diagnosis' and of course a large bill. Every time we go to Shadowridge they isolate the issue to spare us and our pet time and money. These people TRULY care about your pet. We have had 4 dogs with them and would literally fly across the country to be seen by them, (trust me, we have before).

Outstanding in every way. We recently moved to town and our pup was due for her wellness exam and shots. She is very shy, especially with men and going to the vet has been traumatic in the past as they did not allow pet parents into the exam room and the waiting room was frequently overcrowded and chaotic. It was completely different here- everyone at Shadowridge put her at ease. She even walked out of the exam room on leash with the tech instead of cowering in a corner, which is what she usually does. A special shout out to Dr Brandon, his manner was low key and put our pup at ease. The atmosphere is calm, the place is clean and you can tell the staff really cares. The prices are also quite reasonable if you opt for the wellness package. And if you make an appointment for a dental exam and cleaning within a month , they waive the bloodwork since it’s already been done. A great experience and I’m so glad our neighbor recommended Shadowridge.

Dr. Proença worst experience I've ever had with a vet, went to 2 different vets and dropped her name and they both knew her and both said shes a bad "doctor" just a bad person all together one of them said. And when I try and reach out to the person in charge to make a complete they refused to take my call. No "doctor" should ever make you feel bad or tell you, you dont care about your pet because you can't afford $2000 three different times and receive 0 help or see any results.

HORRENDOUS customer service! If I could give zero stars I would. Called to check to see if my dog was ready to be picked up from her bath, no one would answer. When they did answer, got hung up on THREE TIMES! Finally got in the queue, waited on hold for 21 minutes!!! Every time we’ve called, we get different answers and you never know what kind of attitude you might get. Never again, which is too bad because every vet we’ve seen have been great 😕 You and your pet deserve better—go somewhere else.

Shadowridge Veterinary Hospital is the best...The Veterinarians and support staff are up on the most latest advances to ensure high quality care for your pet's. Everyone is warm,cordial and friendly and my pets love going there which is a stress free environment for them and taken care of by professionals who genuinely care about the pets in their care. I highly recommend Shadowridge Veterinary Hospital in Vista on Sycamore Ave.

Shadowridge did not provide me with accurate pricing before I booked my appointment. Imagine my shock when the bill was $100 more than what was quoted over the phone. They also did not go over pricing before rendering services in the clinic, and they added on a vaccine I did not request when booking my appointment. When I expressed concerns at checkout over the bill, the manager met me with a complete lack of empathy, borderline hostility. I would never want someone like that handling my pet, and I am thankful she wasn't the one administering care. She was cold, careless, and rude. There are so many other vet clinics, you may as well avoid ones like this that have zero accountability for mistakes, no pricing transparency, or basic customer service. Adding a star for the $10 off they gave me, despite overcharging me $100. I would have shopped around clinics if they had given me accurate pricing and saved myself the hassle and horrible customer service I experienced when I questioned why there was a lack of pricing transparency.

My sister recommended this veterinarian for my elderly mother's cat Moose. He is getting a little older and he wasn't holding his food down so we took him in for check up. Turns out, my mother had changed up his food and he wasn't tolerating it well. Also came to found out that he had some kind of an infection from it. Anyway, he's doing fine now and I just wanted to acknowledge and express gratitude to Shadowridge. I'd recommend them to anyone that is looking for a vet