Care At the Courtyard

Care at the Courtyard came recommended to us. We have an elderly Lab that needed a thorough comprehensive exam, meds refilled & a Cytopoint injection. Everyone was so professional & friendly. The Vet & the assistant were so patient listening to questions. We felt listened to & they didn’t push procedures/vaccines our indoor dog didn’t need.

I found the waiting room clean and spacious and the staff friendly and cheerful, and felt positive with my first encounter. This was my first visit and I didn’t feel a connection to the vet (don’t remember her name) who saw my Lucy. She was not friendly and lacked interest in my concern over what I came in for (hip pain), and did not offer options like suggesting an x-ray to ease my concern. She did tell me Lucy needed to lose weight w/o discussion on what she based that on, nor was she interested in Lucy"s eating habits and exercise routine. Lucy does need dental cleaning and I made an appointment for it in the fall when vaccinations come due. I will probably call and reschedule with another vet.

Called on a Wednesday morning needed to take my dog in asap for a medical condition. The staff were super friendly and able to squeeze him in the same day. During his visit my German Shepherd (Tank) was greeted and seen right away. The Dr. diagnosed him after getting blood work done.He was given the treatment he needed the next day. Staff was very informative of all the questions that I had regarding his treatment and his journey on his recovery. Thank you to all staff at the Care At The Courtyard Clinic! Love Tank ❤️

We’ve been taking our pets here for years. Lately we’ve been seeing a fairly new woman vet. We leave with no answers and are told, let’s give it another week and see what happens. Getting charged for multiple visits with no treatment. I’ve spoken to others who have experienced the same thing. They’re more expensive at this location than other vet clinics and the lack of treatment but continuing to collect on multiple appointments does not sit well with us anymore. As of this week we’ve taken our business elsewhere. Much better care and much cheaper costs.

We have been puppy raisers for Canine Companions for a couple of their dogs. We've always had Dr. Johnson care for them as she is so caring, compassionate, understanding, knowledgeable and professional. We recently took our senior dog in to see Dr. Johnson. She was once again so thorough and listens intently to our concerns.

I had a very mixed experience with this facility during a stressful situation. I called because I found an injured cat in the road and needed urgent guidance. The first representative I spoke with was very dismissive. When she asked to put me on hold, I explicitly told her "no" because of the urgency of the situation, yet she placed me on hold anyway. It was incredibly frustrating to feel unheard while trying to save an animal’s life. However, when I called back, I spoke with a newer representative who was absolutely wonderful. She was empathetic, patient, and gave me the exact guidance and support I needed. She turned a very panicky moment into a manageable one. I’m giving this rating because while the second representative is a huge asset to your team, the initial service was lacking the basic empathy required in this field. I hope the first staff member can learn from the kindness the newer representative showed me.

We have found our vet home ! Everyone from the receptionist to the vet assistant to the vet herself were all wonderful ! They were so good with my precious fur baby. They were informative, gentle and very reasonably priced considering how costly vets can be. We were made to feel like family . Thank you Care vet clinic at courtyard !