Banfield Pet Hospital

Got what we came for and it seemed reasonably priced. They were good with our cat who was pretty calm by the end of the visit considering it was her second ever vet visit. Unfortunately clerical and paying attention seem lacking. Brought in our second cat specifically to get the same flee tick medication. Paid for the exam. Then got the wrong medication. When I talked to them they said they were no longer going to carry that medication. But they prescribed it to the first cat and stated we could get refills. After getting the prescription to match. We took the prescription to a pharmacy where we found out we got 2 prescriptions for the same cat. These visits are not cheap 🤷‍♂️

When I arrived on 3/16 with my dog in pretty bad shape, she was in serious condition with losing her eye..she ended up needing an eye enucleation Lori at the front desk was absolutely amazing and went above and beyond to assist in getting me help in the right direction to get my sweet sweet Jubilee, her surgery that she needed urgently. The doctors on her follow up were absolutely amazing kind answered all my questions everyone at the front desk and all the phone calls and me asking questions they were absolutely amazing thank you so much and taking the time for my sweet fur baby and making me feel comfortable and asking any questions.

Everyone from the front office to the back office is wonderful! We have taken 2 liters, and our big dogs there! They are thorough and get us in and out. Great clean affordable vet care.

Every time Zoe has and appointment we are always greeted with a smile 😁 and Zoe just loves the energy so so comfortable with all the staff look how Banfield hospital has taking care of Zoe she healthy because of the staff I love u thank you

The place is clean, and check-in is quick. The staff are attentive to your concerns, and they really made sure my dogs felt comfortable. I especially appreciate how well they treated my pets. I had a major issue with one of my dogs at Cedar Hills Banfield, and when I brought him here, they quickly diagnosed the problem and provided the right treatment that helped him recovered fast. I’m extremely thankful for their expertise and care. They are also very informative, whether it’s addressing major concerns or just a routine check-up. Every time I had questions, I felt like I received thorough answers. I’ve always felt reassured and taken care of here.

We had a really horrible experience with our last vet, and decided to give Banfield a shot since we had a somewhat emergent situation with our dog. I feel badly about not getting the names of everyone, but wow the staff we interacted with were incredible. As many can relate, unexpected vet bills can be so stressful and they listened to our concerns and needs about our financial situation and did everything they could to honor that, without skimping on care for our dog. I am truly impressed with the level of care and concern and patience they all had from start to finish. I am truly grateful, and look forward to getting my wild black lab back to her goofy self

Horrible front desk clerk. The girl with black hair at 5:30p on Friday was literally horrible at her job. I must’ve waited on line for 30 minutes while she very slowly helped some lady. She didn’t even acknowledge me or apologize for the wait. Had she simply told me, "hey it’s going to be a minute," that would’ve mitigated the wait but banfield and their team are terrible at customer satisfaction.