Banfield Pet Hospital

I believe his name was Sam, but i called him Alex throughout the appointment lol. He was incredibly caring and his bed side manner was nothing short of amazing. I was so upset about my digs condition. He has better bedside manner then the actual doctor did. He never interrupted me. As where the Dr constantly did. He made me feel like he understood my feelings

I’m extremely disappointed with the care we received at this vet clinic. There were clear symptoms showing that something was wrong with my animal, yet those symptoms were completely ignored. Despite explaining the issues in detail, the vet insisted she was in "perfect condition" without properly investigating or addressing what I was seeing. The exam felt rushed and dismissive, and my concerns were brushed off rather than taken seriously. No tests were suggested, no clear explanation was given, and no plan was offered. Because my pet’s symptoms continued, I was forced to seek a second opinion elsewhere, where the concerns were finally taken seriously. It’s upsetting to have to advocate this hard for your pet’s health. Given the high cost and lack of proper care, I won’t be returning and cannot recommend this clinic to other pet owners. I have several animals that this has happened to.

Katie and Dr. Hoffmeister are amazing! They did all procedures in the room with me, so I could stay with him.

We have 3 pets. A German Shephard, a Beagle, and a cat. We've been taking our pets to Banfueld for years. They provide great care and the staff is friendly and efficient. We have all 3 pets on wellness plans. Highly reccomend Banfield.

I have not had a great experience with the Banefield Wellness Plan for my pet. Customer service is very poor with communication when I have questions about what is covered or when I can bring my pet in. Things that were sold to me as being covered under the plan are not covered or even discounted. I’m honestly not sure what I am paying monthly for besides a wellness checkup once a year.

My dog has been sick for months with very loose stools. Vet changes food gives prebiotic, we've had xrays done, nothing has helped. Finally this last visit after spending alot of money the Vet prescribed an anti-diarrhea. Finally stopped my poor dogs issue. If that was prescribed months ago might have saved me alot of money and agony for my dog!!

The care we’ve received at Banfield has been great. That being said - we had to say goodbye to 1 of our 3 pups this last weekend. Upon attempting to cancel her wellness plan I was told we’d have to pay the remaining balance since the plans are in 1 year increments. The fact that the cancellation terms are the same for deceased pets as living ones is horrific. The absolute greed and AUDACITY to charge clients for plans for their pets who have passed on is so disgusting. I am heartbroken to have to deal with something so frustratingly wrong while grieving my angel. This policy needs to change. Banfield gets more than enough money from these plans and services rendered in final months/weeks/days as is.