Banfield Pet Hospital

Advise: My pet Lucky and I have returned to the Banfield Utica location and I must say what a difference staff can make I asked the lady at the desk what her name was "she replied Mia " and I thanked her for her kindness and I told her she was a asset to this Banfield Utica location . And how companionate Dr, Bali is ! I hope he will be at this location . I would even follow him to another location . He was so kind and gentle talking softly to my dog Lucky. He really made me feel like Lucky matters to him . He even called me after the appointment to ask if Lucky ever is itchy or has allergies and he gave me his professional advise on what to treat Luckys allergies with in the future . I really hope that Banfield recognizes Dr . Bali and Mai at the front desk ! Thank you for loving your job and making us humans an animals feel loved ! Teresa Luks & Lucky

Staff were very friendly but I was unnecessarily charged when my pet didn't need an x-ray. And the doctor was very pushy about it when I kept saying I don't think he needs it. Only for him to say that he could only see food in his Belly. This doctor didn't even know how to read an x-ray. He said I needed it for abnormal breathing. And then when I told the doctor at The pet doctor he's like no you needed a catagram. Called the doctor and said that he needed that and he said what is that. Only to find out my cat was completely fine When I got a second opinion at the pet doctor on Hayes road. I felt cheated. My coworkers had the same experience with their cat. Even one of the ex employees there told me that they'll charge you for things you didn't need just take your money. I've been going here since I was a child with my cats. I'm very hurt

Great customer service lately. Mya and Alicia were very attentive and on point. Never felt rushed. In fact, was there longer than expected as everyone took the time to explain details and answer all questions. Visit was for 6 month visit, did some grooming, and some vital checks.

I took my American bully scorpion for the first time, he is very nervous in new environments and they handled him so very well and made me feel so comfortable. The manager Alicia I believe was her name was so friendly and my dog really reacted so well to her. She was beyond patient and kind to him. We definitely plan to continue to come to Banfield!

Very nice place. The vet and vet assistant were good to me and my dog and answered all our concerns. Mia, the coordinator, is very kind also. We'll be back to see them when we need anything else.

I have been going to Bansfield Utica for over a decade and they have always been wonderful. Compassionate for end of life care, informative for puppy stages. Ive always used their pet care plan because it pays for itself with the vaccinations and teeth cleaning, not to mention the office visits and 20%

I would give this site minus 10 stars stars - we went had our dog looked at they charged us over 900 dollars ran special blood work etc- 2 days later a qualified vet took one xray and our dog had to be put down it was full of cancer. They would give no discount nothing - customer service awful - I paid the other vet 240 dollars