Banfield Pet Hospital

I usually schedule my appointments 1–2 weeks in advance, so it was extremely frustrating to receive a call just two hours before my appointment asking me to reschedule because of unexpected pet emergencies. While I completely understand that emergencies happen, it seems there should be backup veterinary coverage available to help accommodate scheduled appointments rather than canceling or rescheduling clients for days later based on availability. Receiving a cancellation notice only two hours before a scheduled appointment creates a significant inconvenience and shows little consideration for clients’ time and schedules. Unfortunately, this is the second time this has happened to me. I was very disappointed with the experience and will not be returning.

I cannot in good conscience recommend this location. We have been coming here for many years just because it is closest, but it is by no means the best. My 2 stars are because a few of the vet techs are 5 star individuals, but the vets and the way the practice is run are sub-par. You can expect to be on hold on the phone for up to 20 minutes sometimes. They need to always staff 2 techs at the front by the phones. Appointments made with the guarantee that I would be able to be in the room with the vet turn out to be false when I show up and they take my dog to the back. After the pandemic, the policy is that they don't let you be in the room during the exam, except in certain circumstances. Since the practice doesn't follow any social distancing protocols anymore, I can assume that they never went back to in-person vet visits not for safety, but so that they can overbook appointments, hold your pet in the back in a cage until they can rush through an exam without having to be asked questions by the owners.

I absolutely love the staff here at Banfield upland. They take such good care of my doggie tiki and they all treat him so well. I can tell they care. I’m not a huge fan of corporate vet stuff and it probably isn’t the cheapest option, but I’ve stuck around because I really like them and the optimum wellness plan makes it possible for me to go check my dog whenever I think something is wrong.

Banfield hospital is usually located inside petsmart. It would be nice to have the hospital sign right below petsmart, not right next to the building where it seems like to be a different building by itself. Otherwise, the location/environment is up to par with cleanliness and has a good vibe too. I had a scheduled appointment for my cat and was seen reasonably in decent time. The technician/front desk person was working hard to answer the phone calls, have the owner's pet checked in, answer their questions, explain the treatment plan and pricing, and among other things. It would be nice to have the establishment have two techs working the front desk as to not overwhelm him/her with all that's happening up front. When I checked in my pet. The techs and nurses were REALLY great. They answered my questions, were nice and always smiling. After an estimate of 5-10 mins, the vet/doctor came out and explained to me her assessment findings, differential diagnosis, and treatment plan. She explained it in layman's terms which is always appreciated and had great patient/client communication skills. After that, they did what they do best and gave me an estimated time when they'd call back to pick up my pet. From there, the usual discharge instructions were given in an efficient and kind manner. Overall, it was a great experience.

They took wonderful care of my pets. I have 4 cats, they have seen 3 of them and will soon see the 4th. Lovely staff, very helpful and professional.

Banfield was very good to our dogs. Check in was fast as was check out. Having their insurance saved us over a thousand dollars. It is really worth having.

They have been great to my dogs and were very good with my large, sweet, but stranger reactive guardian dog when it came time for her to get fixed. I appreciate the staff’s understanding of the animals they treat and especially their patience. A picture of the girls in their "Banfield" bandannas in appreciation ❤️