West Tyler Veterinary Clinic

We truly appreciated our experiences with Dr. Smith. She has been kind, attentive, and wonderful with our 3 dogs. Unfortunately, our interactions with the rest of the staff have been consistently disappointing. During our youngest puppy’s vaccination visits last year, she experienced an allergic reaction the first time, so for the next round I requested to be present with her. This seemed to catch the staff off guard, even though they had initially come to the lobby to take her to the back. When I was brought into a room with her, there was a good bit of cat hair on the table and I was asked to wait, as it needed to be cleaned before we could proceed. During the vaccination, our puppy was very anxious. I mentioned that peanut butter had helped calm her during the previous visit, but when I asked if any was available, the response felt reluctant. When it was brought in, I was handed the supplies and left to manage it myself while they administered the shot. Most recently, when I called to request that our mailing information be updated since we’ve moved, I was told, "I’ll do the best I can," which did not leave me confident the request would be handled. Overall, while we are grateful for Dr. Smith’s care, the level of customer service and support from the rest of the staff has not met expectations. I hope this feedback is helpful for improving the client experience.

We found a new Vet! They are so welcoming. I am so happy we found this office. They show concern for your pet. The Dr. took his time to educate and explain everything. I love that! Wonderful place with wonderful people.

Across from Tyler Pounds Field. 6 miles west of Tyler, When your Pets not feeling there Best call and set an appointment Quality Care .

I had a really good experience here. The staff was nice, and I enjoyed my dog's appointment with the female doctor. the wait was a bit long, but I was told that they had several emergency surgeries that morning. The waiting room is spacious, so that was okay. The place is clean, and the nurse we had was fantastic. Highly recommend!

I recently brought my pet to West Tyler Veterinary Clinic for evaluation and treatment, but the experience was deeply disappointing and concerning. The veterinarian—an older female doctor—dismissed my pet's condition outright as a "lost cause" without performing any diagnostic tests, examinations, or even basic assessments to determine the underlying issue. No bloodwork, imaging, or other diagnostics were offered or conducted before this conclusion was reached.This refusal to provide care or explore options felt dismissive and unprofessional, especially given the lack of any objective medical basis for the judgment. My pet deserved a thorough evaluation and compassionate consideration, neither of which was extended. The overall attitude during the visit was cold and lacked empathy, which only compounded the frustration.I cannot recommend this clinic based on this encounter. Pet owners should seek providers who prioritize diagnostic diligence, respect client concerns, and approach each case with the seriousness it deserves. There are other veterinary options in the Tyler area that may better align with ethical and thorough standards of care.I'm sharing this in hopes that the clinic reflects on its practices and that other pet owners can make more informed decisions.

Such caring staff. Two of my dog babies crossed over the rainbow in one day. The staff were so caring and nice. Gave me time with my pets and explained everything to me. The vet was nice as well telling all that was wrong with one of my pet and when I made the decision to let him go was understanding. Recommend this place highly. RIP Elvis and Presley.

High pressure sales. I was charged $500.00 for 1 X-ray to check and see if my dog was in distress while in labor. They make you sign a piece of paper before giving any care. Would not go back.