VCA Old River Animal Hospital

It's been a little over a year since we brought our dog Zuzu into VCA for treatment. We left Jules because they weren't taking our dog's symptoms seriously and their previous treatments did not work. And for further treatment, it was going to be absurdly expensive. With that, I tried VCA and our dog was back to her normal self after just a couple of weeks of treatment. Zuzu lost a lot of weight due to an infection and she smelled terribly from yeast that external remedies and medicines would not fix. She lost about 50% of her fur too on her neck, tail and her entire belly and legs. She had open wounds and was overall very sickly. With that, VCA prescribed dog shampoo and antibiotics to treat her for both bacterial and fungal infections as well as recommendations for dog food. We made the adjustments and after a very short time, Zuzu started to look and act like her old self. She responded so well to the treatment that a follow-up appointment a month later wasn't even necessary. We were pretty amazed at how quickly she bounced back. I would trust VCA if we have any other issues with our dogs in the future. The front desk ladies and the rest of the staff were excellent. Thanks again.

Dr Lesia Machicao looks nice mostly very experience doctor, Just one visit prescribe the right medication , My dog become normal in couple of days , poor dog suffered food allergy for so long. Thank You Dr Machicao

Horrible experience! When I called, I said I have an ailing older cat that I feel it’s time to let go of. What would be the cost to euthanize her. I was asked if I wanted communal or individual cremation. I was put on hold for about 3 min, then was told $150 for communal and $250 for individual. Chose individual and made appointment. So when I was charged $600 for the visit, I’d say I was mislead. My frustration is that I also looked what the cost would be to euthanize at home before making this appointment. The same price I paid at your clinic and my cat would have been put to rest a lot more peacefully. I would have chosen the mobile visit if I wasn’t misquoted at VCA. I could let the issue of the cost go with some sort of explanation as to why I was not quoted correctly. But none was given. The bigger problem was the amount of time we had to wait to put her to rest. Appointment was at 11:30 and we did not leave until 1:15. My cat was completely frightened. After they put the IV in her arm they made us sit there for what felt like forever (30min) while my frail cat tried to get away. We had to ask them twice to please hurry and put her to rest. Not an experience I want to remember yet sadly I will.

Both doctors are excellent and compassionate, as are all the vet techs and front office folks. When you need an urgent appointment, they work you into their schedule. We had excellent care from this practice, including euthanasia services when the time came.

These people were so kind and patient with me it was unbelievable. This was the day I had to put my 14 year old best friend who happens to be a Rottweiler to sleep one of the hardest days of my life. These people really care about animals and I'm sorry to say you can't say that about all veterinarians. About 10 days later I received his box of Ashes and a tiny vial with some of his hair in it and two little hearts on the top of the bottle it's beautiful. What really got to me was the card They sent and everyone there sign the card that just tore me up I must have cried for a half an hour it was beautiful. I think these people from the bottom of my heart they'll never know what they will mean to me and I will think about them throughout my life.

Cut my dogs foot while "trimming nails" and did not tell me they cut her. Tried to charge me $32 for a nail trim when they said they couldn't trim her back feet after they placed my 14 year old dog on her back she was "slipping and sliding all over the place"... so they just didn't do her back paws....but still have to charge full price. I will never go to TRACY VCA EVER again. Also tried to charge me $700 for a blood/ urine panel but said they were unable to get any urine from my dog.

Very knowledgeable staff, in and out in less than an hour! 🙂 Just moved to the area and they already had my dogs charts and history before I got there. It was refreshing to know they take the time to read over everything before your appointment. 🙂