VCA Clarmar Animal Hospital

I’m extremely disappointed with my experience. I am a very busy person with a packed schedule, and I specifically made time to bring my dog in for her vaccine appointment. Before leaving my house, I carefully checked the VCA app to confirm the address, and there was absolutely no indication that the office had moved, and I never received any email, text, or phone call notifying me about the change. I even checked Yelp as well. Because of this, I ended up driving to the wrong location and arrived late through no fault of my own. I explained the situation, but instead of showing understanding, I was told I was "16 minutes late" and no doctor visit. What upset me most was the complete lack of empathy and accountability for the confusion caused by their outdated information. I rearranged my day and wasted valuable time because their system was inaccurate. At this point, I honestly do not even want to reschedule or come back.

New location and building. Loved it! Lots of parking. Nice layout inside.

I took my pitbull Sweet Pea because she was having difficulty delivering her pups and they were going to charge me $8,694 to give her a C Section and she died before they did and they still charged me 2,469. My pitbull had one pup alive and I attempted to take care of her but she started thriving less and less. They charged me $400 just to see her and then charged me another $192 for antibiotics instead of telling me that the pup would die before I got her home. They could've just told me that she had no chance to survive. Instead they over charged me to even see her and then charged me another $192 just for antibiotics. And the puppy died less than 20 minutes after I took her away from the hospital. And on top of that, she was bleeding out of her mouth and nose. I didn't bring her bleeding. Shame on VCA. All you guys really care about is money. You don't really care about the animals. I'll never go back. I'm better off keeping my sick animals at home. They have a better chance with me. Smh.😠😡🤬. I guess they believe that only wealthier people should have animals but they can't keep them all. Nor would they. Doctors that don't really care!!!!!

AVOID IT AT ALL COSTS. My cat took a vaccine with them in March and she has a record (from previous vet's) with their signature stating that she took her vaccines. They also write when the next one is due. They said she took the vaccine and just gave a receipt to prove and didn't write down when is her next one is due. We're flying to Europe next month and SHE NEEDS the signature of the vet that gave her the FVRV -FCV - FPV Vaccine. The receptionist said that the vet will not sign (WHYYY??? Did my cat actually take it cause I didn't see it). I'm going to a vet to do a EU healthy certificate for traveling, who already told me she needs on her record the signature of the vets she went and VCA was the only one that didn't do it. First time I booked with them they were also late and just when I got there I had the news I have to go another day, because they were busy. Making me and others waste our time. If I could give ZERO I would. Follow the photo where they said they did the last vaccination but didn't want to sign. I was the one who had to ask for the sticker as well. Ridiculous!!!! Other vets also let you stay with your cat for a simple vaccine and I had to wait outside. You can never know if she really got it or not.

UPDATED 9/12 Midday Spoke to the manager who was able to clarify the costs and offer a reduction in payments due. It doesn’t make sense to pay 6 more months when 3 months of payments covers the services and vaccines I used during my dog’s time. Still slightly annoyed that the staff have 0 clue about what they are talking about. A lot of back and forth to get to this point (4 calls to this place and Care Club). They should consider a refresh of this policy or lose customers by leaving a sour taste in their mouth. ORIGINAL: Like others have stated VCA only cares about money and shows no sympathy towards your pets at all. READ the contract before signing for VCA Care Club. They force you into a one year contract that isn’t pro-rated or given a monthly option. In my case having to put my dog down due to declining health, they said I would have to pay the balance of the dues on the plan even when I have no dog left to care for.. They said there’s a $50 cancellation fee but then they retracted that statement and said I would have to pay $1200 plus or the balance of $900 for a dog I NO LONGER have. They are money greedy and I cannot recommend this plan.

I’ve only been here a handful of times so far, but every time I’ve come my cats and I have been treated wonderfully. The staff is all so kind and courteous, and it’s clear they really love the animals. They’re also very willing to work with me on the financial side of things since I am not in a super great financial situation at the moment, but they are dedicated to getting my asthmatic cat the treatment he needs without sending me to the poorhouse. I cannot express how much that means to me at a time when I thought I simply couldn’t afford the treatments my cat needs. Thank you, VCA Clarmar, for providing my cat with top-tier treatment and for not making me choose between my cat’s care and making rent.

Fast and safe service. Took our new adopted kitty here to get her first check up and her 4month rabies shot. The staff was friendly and cautious of covid. We didn't even have to get out of the car. We were seen on time and our kitty came back relaxed and taking care of.