Banfield Pet Hospital

Dr. Milo is the best and most thorough vet I have ever taken my cat Coda to. Coda is a senior cat and Dr. Milo takes such good care of her and looks into every concern I have. Dr. Milo doesn’t write off any symptom I mention and looks into everything. I’m so appreciative to have a vet that cares as much as I do about my cat because she is as close to a child that I’ve got. As my cat gets older, I want to make sure I can catch anything before it becomes a big issue and Dr. Milo does every test included in my insurance and is very forthcoming about pricing/any out of pocket costs. Super grateful to have a vet that cares so much!

Dr. Fales and Dr. Milo are amazing vets. We had an emergency situation this past Easter weekend and through this week. These two vets showed unmatched compassion and knowledge when helping my family and I make tough decisions. I would recommend either of these vets to any pet owner. Lastly the front desk staff specifically Johanna are absolutely wonderful. She is responsive and kind. Thank you for helping make Jackie's last few days a little more bearable.

Amazing Vet and nurses. Very kind, clear and considerate. They explain throughly all the options and allow you to decide what’s best for your pet. These folks genuinely care about the animals they’re treating and it shows! The price was also super affordable, the shot my dog needs to take monthly was quoted at 300$ at another vet, while it was only 99$ here. Would recommend Banfield to anyone!!

We brought our new kitten, Rosa, to establish care and have her spayed. The whole staff was fantastic. Dr. Seal and her team took great care and talked me through everything we needed to do to keep this kitten healthy and ready for adventure! We have been seeing Dr. Seal for a while now and appreciate her pragmatic, caring approach.

Dr. Milo in Thornton is great. The Lakewood location is great too. However, it is somewhat regrettable that the Stapleton Banfield, which is closest to my house, has had a problem with near constant turnover at the vet position going back a few years. I was turned away from a scheduled appointment about a month ago b/c no vet showed up to work at Stapleton Banfield that day and the location did not open at all.

Worst experience EVER. Find a real good vet who actually cares! Do your research first! Horrible customer service. Its as if their front desk person enjoys making people upset and making peoples life more difficult when trying to cancel. Their billing department/system is inaccurate. They refused my wife service for our dog because they claimed we had missed the last 4 payments for the wellness plan even while literally showing them our bank account statements with the processed payments. Over the last year they confused our dog with a different breed, almost gave him the wrong meds if it weren't for us catching it, our puppy almost died during a botched neutering, after that they gave my wife no explanation or directions on what to do next. It was like they just wanted to rush her out to forget it ever happened. When trying to cancel, they send you to a corporate phone number, corporate says you have to call the local office, local office is extremely rude and sends you back to corporate but not before making sure you know you will have to full pay the wellness plan that started last month because of services received (that never were because they denied service this morning). Its no wonder this company has over 1100 complaints on the Better Business Bureau website.

This is the first time and last time I will bring my dog back to this location on 166th. My 4 year old pug was scheduled for his comprehensive exam at 11:45. I don’t hear from them at all, I call at 2:30 to check in on him, they said the doctor really wants to talk to me and will call me back in a 1/2 hour. I didn’t hear back. Finally at 4:00 they call me and say, he is ready to be picked up, but the doctor wanted to see me and will have a room for us when we got there, I let the lady know the doctor wanted to see us. 15 minutes later, they brought my dog out and said we are good to go. I said the doctor said he needed to see us, she went back to check. 5 minutes later, she said, nope you are good to go. The lady at the front desk said I can see everything in the app, but when I got home to look, it’s just an invoice. I don’t know what they said about his ear, or anything else. Other than Bob and Edna being very friendly, I will NOT be going back to this Banfield. Very disappointing.