Vetco Total Care

I have been to a lot of veterinarians, and I must say this vetco location is by far the best! They showed complete caring and and went out of their way more than most to help my dog nina! From the receptionist who checked us in, to the assistance, and to the doctor who checked my dog, I want to say thank you with all my heart! They went out of their way to explain everything, prescribed medication that would help my dog and it has and did everything possible to make me feel at ease, cuz I must say I was really in a panic mode! When I was done leaving there they actually did a follow-up call to see how Nina was doing, which again to me is good customer service, and most of all they showed that they really care! I will recommend this location which I have already to everyone I know because of the exceptional service I got, and this will be my veterinarian forever! Thank you to all of the staff who helped me get through this with my dog Nina!

I’ve brought my kitty into this vet a few times and it’s always been a positive experience. The team always has a good flow and manage to get us in and out no matter what’s chaos is going on. All of the staff is super helpful and always kind, especially Jayma! She is extremely personable and cheery. She obviously has a true love of animals and my kitty loves to see her!! Would recommend for furry friends!

My dog was a little lost between vets before we found Dr. Andy Leung. Dr. Leung is an extremely caring physician who goes above and beyond to provide the best care for your small companion. Unfortunately, my dog was diagnosed with a tumor last year, and Dr. Leung identified it promptly and coordinated all the necessary referrals and tests for its successful removal. The continuity of care has been excellent, and he always strives to do what is best for your pet. The entire team is amazing the front desk staff and medical assistants are truly passionate about their work.

Dr.carol and her assistant dana are the absolute best!! I drove over from the Brandon area to get my cat checked out because she’s been itching her ear like crazy and they were able to let me know within 30 minutes that she had ear mites and a bad ear infection!! Not only was the service fascinating efficient, but the prices were amazing. My cat got put on a once a month topical as well as an antibiotic and I’m walking out of the store only paying $164 for the whole visit!! The facility is well maintained everything is really clean 10/10 recommend

I went to this clinic a few weeks ago to get my dogs her vaccines. I came on Wednesday to get her booster and told them she was on antibiotics , they were going to be fine with it but said it would be better to come Friday to the vet clinic. They originally quoted me 389 for booster shots at total care. It was going to be 150 at the vet clinic. I asked again if it was going to be okay with the antibiotics and they said yes. My dog gets car sickness. I try to keep car rides to a minimum so I wanted to be sure. Fast forward to today. The next vet there said she was not going to do the vaccines she since she is on antibiotics, even though the other vet said it was fine. Really?? Complete waste of time, and not to mention, you made my dog nausea and car sick because of ignorance. Never again.

I enjoy the online booking and quick appointments! I was able to get one the day of. Jayma at the front desk was super welcoming. Erin was so sweet and even sat on the floor to get my dog to warm up to her. They have peanut butter and cheese for the dogs. The doctor was super fast and efficient. Great place to go! You can tell everyone loves animals here. They answered all my questions.

Unfortunately, the clinic only reached out after a negative review was posted, and even then no real effort was made to resolve the issue. The interaction felt more about managing their online reputation than addressing concerns. Overall, there was an excessive focus on billing, which made it seem like financial gain was prioritized over the animal’s well-being. This was disappointing and not what I would expect from a veterinary practice.