TrueCare for Pets

When our cat Teddy got sick just before his first birthday in May 2021, we really thought he wasn't going to make it. My husband took him from the urgent care directly to True Care for treatment for anemia with an unknown cause. Teddy was cared for by Dr. Chaplow and the team and after a few days he was able to come home. Ever since, we have seen Dr. Chaplow for all of Teddy's checkups. She has been so attentive and her staff is amazing, even though he is quite skittish! We always trust Dr. Chaplow to check Teddy's levels and provide the right steroid dose for him. I am so happy to say that Teddy is 6 years old now and is absolutely thriving under her care. Thank you, Dr. Chaplow and team! We love you guys and we appreciate everything you do for our little man Ted!!

My furry baby 15 year old female matli-poo, Precious, and I staid up all nite. She had Diarrhea, didn't want to eat or go for a walk all day Wed to Thursday. I hated her crying in pain and not wanting to sleep in her bed. I've taken her to TrueCare before awhile back to help me give her pain meds. Got there at 5:15am. There was no one else there at that time. Vet assistant took her in for her vitals and explained to me what was going on. Her anal glands were impacted and infected. She had a slight fever and that was causing her lethargy, not wanting to eat and just feeling in pain. They reassured me they would take care of my baby and to go home as the procedure would take time as well as there might be super emergencies. They put her thru twilight anesthesia and did the procedure. I came back to pick her up at 1:15pm today and was given the post care instructions and pain meds. The staff really cares. When I explained that Precious has a really hard time with pills, (can't hide it in food or treats and can't stick it down her throat), the doc gave her a 2 week injection of antibiotics and liquid drops for her pain meds. My furry baby was treated with affection, kindness and care. 🥰. Thank you, TrueCare 🥰

We cannot say enough about TrueCare for pets in Studio City. Our 10-year-old dog experienced a botched Emergency surgery at another facility and Dr. Avenick and the wonderful team at TrueCare saved our Teddy’s life. Beyond their Exemplary, medical expertise, the care and devotion they all showed Teddy as he stayed in the hospital for 5 days post surgery was top-notch. We felt secure that was being cared for in the most loving and professional way. We could not be more grateful for the care that Teddy received at TrueCare for pets!

The staff at TrueCare are truly wonderful — they go above and beyond to provide an exceptional experience. When our dog, Silas, was hospitalized, our family was devastated to be away from him. The team thoughtfully checked in each evening with a photo and an update, which brought us so much comfort and happiness during a very difficult time. They treated Silas with incredible kindness and compassion while he was in their care, and every decision they made regarding his treatment was clearly guided by what would give him the best possible outcome. It’s been a long road to recovery, but we have complete confidence in the TrueCare team. We couldn’t have asked for a better support system!

We initially came to this emergency clinic with our dog, Jamie, during a very stressful and uncertain situation. Even though they didn’t perform the surgery, their help was incredibly valuable. The team was attentive, professional, and very thorough. They ran all the necessary tests and took the time to clearly explain the situation and our options. Their guidance helped us understand what was happening and make the right decision for Jamie. I truly appreciate their honesty, care, and support during such an emotional moment. It made a big difference for us. Thank you for your professionalism and compassion. I highly recommend this emergency clinic ❤️

It seemed rather busy when I walked in and was standing around for a little bit waiting to be acknowledged by front desk staff, so that wasn't a great first impression. However, each tech and assistant I interacted with once I was seated in a room was very sweet. I *loved* Dr. Chaplow's realness and time spent with me. Very personable, quirky, and curious. Expensive, but I feel more comfortable investing money in a specialist versus a general vet who is just experimenting without any solid hypotheses. Hoping we can finally figure out Zara's GI issues through TrueCare!

Our 1 year old unfortunately contracted Parvo and was very sick. I had taken her to 2 other emergency vets prior to True Care who did not perform a Parvo test and thought the vomiting was due Gastritis from swallowing a toy which is what I also believed. Fortunately, this clinic would not see her until they performed a Parvo test in which she was positive for. To make matters more stressful, this happened over Christmas when all our local clinics were closed. I was hesitant to leave her here at 1st because of some of the reviews I read but we had a very positive experience with the emergency staff and critical care team. The clinic as a whole was responsive, attentive and very organized with communication before, during and after discharge. They worked with us financially and did everything they could to help her fight. I'm so grateful that they had around the clock care and had advanced Imaging such as ultrasound and Parvo Monocolonial Antibodies available. Our baby is healthy and well since discharge. We are so grateful for the team who helped her fight and recover from Parvo 🙏