Animal Care Center

They are been fantastic at taking care of my animals. Friendly and care about your concerns. Lee was an amazing help with our dog Daisy when she had surgery. They have even helped me with our pet turtles.

Best place in Springfield to take your animals! Dr Brown is amazing and thorough; and the staff is always great to work with. I have a large Great Dane that doesn't like people, but they always work with him so well and have never shunned away from us. Highly recommend!

Doctor jones does a great job taking care of my puppy and also taking care of my mom and stepdad's dogs as well I would prefer to see Dr. Jones over anybody else there.

I have been bringing both my cat and new puppy here, they are always on point with the care I need and communicating with us. My puppy was injured by a car and Dr. Shaw reset his fractured bone and wrapped him up nicely and is on his road to a great recovery, thank you!. Dr. Jones has also been so great with us, he’s so nice, so far they are the only doctors I’ve ment there but their offices overall energy is comforting and trustworthy. Will always bring my fur babies here.

I’d give zero if I could. GET RID OF DR. Brown!!!! I’ve had multiple appointments now that we waited well over an hour to be seen while they’re in the back complaining or talking bad about us in the next room. Dr. Brown isn’t just abrasive he’s down right rude. They also will lie about your pet waking up from surgery so they can have their lunch break ( which is fine btw just say that). One of your employees proudly DECLAWS HER CAT! And she genuinely seems like she’s on crack with how fast and random her streams of thought are.

No communication, everyone seems scattered brained! Dr. Brown is the absolute best, it’s his incompetent staff who all need to be fired and new re hired! I spend THOUSANDS of dollars in this vet sometimes monthly! I board my dogs there knowing their boarding conditions are not up to date or all that great, but the dogs love the Doc! They are over priced on soooo many things, but yet I still come to this vets office! I also had a huge litter of puppies and EVERY pup I sold I sent to this vets office! He has me and my 5 dogs, my mom and her 1 dog, 8 new clients with roughly 16 more dogs (my clients also had other pets as well) so I made Animal Care Center Tens of THOUSANDS OF DOLLARS, in the last 2 years! Reason for this "tell all" bad horrible review is: I just dropped another $1800 for 4 days of boarding and routine care for my family pets, and out of the blue, I get a letter in the mail saying Dr Brown does not want my business any more and we are no longer "allowed" to use Animal Care Center! There was no reason listed as to why they would recklessly drop high paying customers! This shows foul play in their office staff, I strongly doubt Doc Brown knows any of this!!! I believe the reason we were dropped was because I asked to use our military discount! They rudely questioned and interrogated me for proof (which I gave). Then everything got very strange with them! I also ALWAYS pay extra for VIP everything! Needless to say money is no issue for me! I am a social media influencer and for the last 2 years I’ve sent well over 50 clients to Animal Care Center, now I’ll go to social media and let EVERYONE know how this place scammed me, lied, and treated veterans horrible despite Doc Brown being a veteran himself!!! Our poor pets just adore Doc Brown! Animal Care Center made sure to get as much money out of me as possible this last time because they knew the shady plan they were scheming!!! We’ll followers let’s show them what happens to bad people when they do bad things! I am calling all 100k followers to boycott Animal Care Center in Springfield!!!! Craziness, hopefully this wasn’t a miscommunication on their part that could have been handled by a simple phone call! Oh well.

I would not recommend this vet, solely based on the lack of professionalism from the staff. I arrived last weekend (5/16/26) for an appointment I had made two weeks prior to establish care for our 3 cats. Upon arriving for the appointment, I was told that they have no record of our appointment and would have to reschedule as there is only one Saturday Vet and that they close early on Saturdays. No biggie, we rescheduled for the next weekend, and decided to give the place another chance. I arrived today with the cats, paperwork already completed in advance. I was directed to the exam room to wait for the doctor. While waiting, we heard the doctor and their staff talking about our appointment. The doctor was audibly frustrated and seemed annoyed that we brought 3 cats for the visit, despite not one staff member letting me know it was an issue. The appointment was scheduled for 11:00AM. I arrived at 10:55AM to get checked in early. Despite this, as of 11:30AM, I had yet to speak to the doctor and was left waiting in the exam room. The entire time waiting in the room, all I heard was that our appointment was going to take 4 times as long, and that the cats are not in a crate, and WOW we are just such a burden! Despite not even speaking to the doctor, we knew this was not the vet for us after being disrespected for 30 minutes through the door. I highly recommend not taking your animals here if you wish to work with a vet that values open communication, and mutual respect for both customers and their animals. Won’t be back, won’t recommend, and will be sure to let everyone I know of the experience we had here.