Vetco Total Care

We had an amazing experience here and highly recommend! Firstly, the manager Stacy is PHENOMENAL; she is knowledgeable, patient, and answered our million questions as first time puppy parents. We learned a ton about raising dogs and never felt rushed. Dr. Dale was also amazing in her care and evaluation. It’s really close to home so we were hoping for a decent experience and got an outstanding one. They really care about pets here. 💕🐾🐈🦜

Dr Dale and her whole staff are AMAZING!!!! I never take my fur baby to anyone else. They don’t rush and they explain everything thoroughly. I would give them 10 stars!!!

I couldn’t be happier with my experience! The front desk receptionist was kind and pleasant and very friendly! Our vet tech Dasia was absolutely amazing and very knowledgeable! She helped me so much with our new kitten and made me feel confident and at ease in caring for our new pet! Dr. Bejat was also great! Highly recommend this affordable and convenient vet!

What a wonderful team! Really worried about a small lump on my cat but turned out to be an abscess from scratching. My first visit everyone was so kind and helpful. By joining petco.com the first exam was free and was just charged for the antibiotic. Would definitely recommend their services. I go to the store regularly for supplies. Thank you so much!

I am beyond disappointed with my experience at this Vetco location. As a first-time client, I brought my 11-pound puppy in because she had a high worm count and desperately needed a dewormer. My grandmother was kind enough to bring her in for me since I was working, and we were specifically told she would receive her second dosage and that the visit history would be emailed to me. Neither happened. When I called to follow up, I was told she never actually received the dewormer—despite their own blood tests confirming the high worm count. The staff then claimed she couldn't receive the dewormer and Cerenia (for her respiratory infection) at the same time. However, the veterinarian called me later to admit that the information I was given was completely incorrect. To make matters worse, the vet offered the medication for complementary pickup to make up for the error. Yet, when I arrived, the staff tried to charge me for it anyway, and the veterinarian refused to even come out to apologize for the life-threatening oversight. Having worms eating away at an 11-pound puppy is serious, and the lack of communication, medical accuracy, and basic accountability at this office is completely unacceptable. I will never bring my dog back here again.

I brought my dog in for itching, mostly on her belly, paws, and the base of her tail. The vet asked where she was scratching and for how long, but never physically examined her — she didn’t check her skin at all. She immediately blamed chicken in her diet and gave her an injection supposed to last 6-8 weeks. I cut chicken from her diet completely. It made no difference, and the injection stopped working in 3-4 weeks. The vet spent more time trying to sell me toothpaste than actually examining my dog. I will not be returning and I do not recommend this practice to anyone who wants their pet to actually be evaluated.

Very disappointing experience at the Seminole Vetco location. We have been bringing our large-breed dog here since she was a young puppy, but our most recent visit raised serious concerns about the quality of care, organization, and communication at this location. To start, the appointment felt very disorganized. Our dog’s records were not readily available, which delayed the visit. During intake, a vet tech questioned what they called "excessive weight gain," even though our dog is a large breed puppy who has simply grown into her normal adult size and is not overweight. This was surprising and did not inspire confidence. During the exam, staff also did not appear equipped to handle large dogs. We brought her in for blood in her urine (a potentially serious issue like a UTI), and no one on staff was able to properly lift or position her for weighing or examination. My husband had to step in to hold our dog so they could complete the exam. A veterinary clinic should have trained staff capable of safely handling large animals without relying on the owners. We were told a urinalysis was needed and after the sample was collected we were sent home with almost no information. We were not told how long results would take, what type of test was being run, or when we should expect follow-up. After hearing nothing, we called multiple times and left voicemails that were never returned. Days later, after repeatedly calling, we were told results would take a full week because the specific vet we saw was out of the office. Meanwhile, other veterinarians were present who could have reviewed results. This delay should have been clearly communicated from the beginning. The situation became even more frustrating when the vet finally called and told us our dog has a bladder infection requiring antibiotics. However, they did not send the prescription to a pharmacy. Instead, we were told to go to a pharmacy and show them a PDF on our phone. That is not how prescriptions normally work — the vet must submit it. Because they failed to do this, we still cannot get our dog the medication she needs. At this point we paid for an exam and testing but have not received the level of care or follow-through expected. Between the disorganization, lack of communication, inability to handle large dogs, delays in results, and failure to properly issue a prescription, this experience was extremely frustrating. My dog is sick and needs medication that she isn’t able to receive because the vet can’t be bothered to properly submit a prescription.