Banfield Pet Hospital

This was our very first appointment and before I even walked in the door, I knew they were great! I received a call ahead of the appointment and she was so wonderful on the phone. Then day of appointment we arrive and everyone was so friendly and sweet. My puppy who has never seen a vet before was over the moon excited to be there! All staff encountered were so warm and made the experience so amazing! The vet and assistant were great with our pup who is energetic at 13 weeks and wanted to play and love them instead of what they needed to accomplish. They gave him some treats and he cared less about the shots… We signed up for a wellness plan. She explained everything in great detail and answered all of my questions. They are 10/10! Then as we’ve were checking out at the lobby/front desk a lady came running in crying with her dog begging for help. She was inconsolable, they all jumped in to action! When they asked if she had been there before and the answer was no, that did not stop them from quickly attending to her pup! I was so impressed! I knew we were in good hands there!

So far so good! New to the plan with our new puppy. Was questionable at first with customer service on the phones & in person but I understand they are busy & I have worked in that exact environment before it can be a lot with people in person & phones constantly ringing… Vets & assistants in the back very good & helpful. They asked if I wanted them to do exam & shots in room with me & I said yes. Plan is helpful for people like me that like a payment plan, rather than the lump sum in full each time. I feel welcomed and at ease with each visit I have had going forward, now it’s been 4x we have been there and I’m happy with it! ❤️

They showed no knowledge of how to handle and approach a nervous dog. They instigated by crowding my dog without any introduction, then got upset when my dog snapped. I just got the dog from a rescue place and she had never been to the vet before. I told them this before my appointment but they still crowded and overwhelmed my dog without any interest in my dogs comfort level.

We have brought our cat and dog to banfield for years, we stayed through moves, until recently. I brought my cat in for a regular check up and they either had to give shots or take blood, either way my cats legs were wrapped in a green tape. I took them off the same day and realized they had dyed my cats fur green. I called to inquire and was told "it will fade away in a couple days" I called again weeks later and was told "ya, the pink tape normally does that, not the green. Use hydrogen peroxide" Ok, so I did that, several times. Now a month later I call to see if they can help me, since they were the ones who dyed my cat green. I was snarkly told "We don’t do that here, I will ask my manager. We were out of our regular tape and used an off brand." Ok..it has been MONTHS. I was promised a call back, never happened. We have switched vets. They are nice, until they are not. Sincerely, Mom with a green legged bengal cat.

Needed a vet for what ended up being both dogs while I was on the road. I drive 18 wheelers. No vet in the area would take us cuz we were "new" patients. Banfield got both in the following day even though the appointments were 7 hours apart it was a huge relief to get both sick dogs treatment. The vet techs and the vets we saw were great. Now we are home in Georgia and both are doing great because of a team who did what they could to squeeze 2 sick pups into their schedules. 💯 Appreciate everything they did. Thank you from Butter Biscuit, Hank and I.

Clean environment, the staff is friendly and knowledgeable. I've used Banfield for my veterinary care since 2010 and I won't take my fur babies anywhere else. They offer different Wellness Plans for different stages of your pet's life. They offer monthly payments to make your vet visits affordable.

I have used Dr Nielsen since he started at Richfield and followed him to savage. Hes the best veterinarian anyone could ever imagine. He made the passing of all 3 of my Parson Russels easier. If you want someone who is the best and cares. Bring your dog to here and to Dr Nielsen. Pure class. Id give 10 stars if I could. Thank you, Jeremy Bjornberg