Redwood Veterinary Clinic

Me and my mother called an hour ahead 10 minutes ahead and right as they opened for their emergency hospital. No one was in the parking lot when we got there a person showed up 15 minutes later with their dog running around outside the car with their kids and they took them before my cat who hasn’t urinated or pooped in 10 days. The staff on the phone was extremely rude they not only had attitude but said cryptic things while we were explaining to them how this wasn’t fair. One of the girls name is Catherine she was one of the people I talked to. In conclusion don’t come here if you love and value your pet you will go somewhere else.

I wish I could give them no stars this place is the absolute worst. If you care about your pet you will not go here. The way they handle emergency cases is absolutely ridiculous I honestly do not think they even did anything they charged us for they said they did blood work but we had blood work done at the VCA in Rohnert Park a couple days later (because he was still sick they had done nothing to help him but charged us $907.00) and the Rohnert Park emergency hospital had shaved his arm to draw blood which leads me to believe they Redwood never did bloodwork. After going to Rohnert Park VCA he was fine we should have went there to begin with not to mention Redwood helped a dog that came 15 minutes after us and wasn't in distress he was running around playing we called first and we were in distress they lied and said there was someone ahead of us but there was absolutely no on in the parking lot when we got there and then 15 minutes later the dog shows up we had called earlier also so it can't be that they called ahead because so did we. The lady Catherine who we spoke to was the rudest person I have ever spoken to do not go here if you value your pets health they are the worst vet I have ever been to and I have had pets for over 50 years!!!

Our dog was urinating blood and extremely nauseous. We rushed to redwood and asked for assistance. Keep in mind is says 24/7 emergency care. The Dr. told me we just don’t have time… I said we’re the only people here… she replied I have a lot of appointments today and am short staffed. I just can’t help you. I was in shock. I hopped on the freeways and went to VCA who immediately took vitals, and got our puppy the medicine and help she needed. Honestly I’m appalled at Redwood and think they need to be audited. 1 star isn’t low enough.

On May 9, 2025 I brought my beautiful healthy 3 year old female German Shepherd in to be spayed. Redwood Veterinary Clinic has a policy that after surgery your pet needs to stay over night to be monitored. Overnight, they barely monitored her and didn't even keep her on IV fluids. When I picked Georgie up the next day she was lethargic, barely able to walk, and breathing very hard. I live 2 hours away from Santa Rosa; by the time I got home she started regurgitating and having more difficulty breathing. After bringing her to a nearby ER we discovered Georgie had severe aspiration pneumonia and was unable to urinate. The ER doctor said it was clear that Georgie aspirated under anesthesia during her spay and it went unnoticed by the Redwood Vet staff. On May 11th early in the morning, Georgie went into cardiac arrest and died. We tried EVERYTHING to save her. My heart is completely broken. Redwood Clinic has yet to respond to the letter I sent informing them of Georgie's passing. I specifically had tracking on the envelope therefore, I know they received it. Not only have they not taken any accountability, they also have not sent any type of condolences to me and my family. This is unacceptable and I expected better.

We are incredibly grateful for the care and compassion shown by the entire staff at this emergency vet clinic. We came to them during two of the most stressful and emotional moments a pet owner can face, first when our dog needed emergency surgery, and later when we brought our cat in and ultimately had to make the heartbreaking decision to say goodbye. During both visits, the staff was professional, patient, and truly kind. They took the time to explain everything clearly, treated our animals with genuine love and respect, and supported us with empathy during such difficult moments. When we had to put our cat down, they were especially considerate, giving us space, grace, and comfort when we needed it most. It’s never easy walking into an emergency vet, but knowing your pets are in capable, compassionate hands makes all the difference. We will always be thankful for the care they provided and highly recommend this clinic to anyone in need of emergency veterinary services.

I never write reviews but I wanted to write this to thank all of the staff at this clinic. Our dog Shadow had an episode a few days ago and was struggling to breathe so we took her here and they immediately treated her with the utmost care and saved her life! Now she is back home and is on medication and being seen by a vet cardiologist. I feel so grateful that the staff handled this situation so effectively as this was such a stressful period for my family. I definitely recommend taking your pets here for any emergency - they are very thorough and take action without hesitation.

This is one of the best veterinary clinics in Sonoma County! The emergency room department is top notch as well!