Santa Barbara Pet Hospital

Yesenia was very rude and put me on hold while I was still speaking. I understand that businesses can get busy, but being dismissive or rude to a customer is not appropriate. I only had a simple question whether they accept walk-ins because if the answer was no, I didn’t want to be placed on hold unnecessarily. I ended up waiting on hold for about five minutes, and when she finally returned to the phone, she told me they do not take walk-ins. Because of this, the entire call felt like a complete waste of my time. If I had simply been given a quick answer upfront, it would have taken less than 30 seconds. I value my time, and I expect basic courtesy and efficiency when contacting a business. So rude.

As someone who loves birds I was thrilled to finally get a chance to come here! The lobby was like a museum with all different kinds of birds! It’s definitely a special place and must see if you are a bird enthusiast like me! I didn’t even bring my birds…HA I went to go meet birds! I suggest that all bird lovers who come to SB Pet Hospital bring their own feed. The hospital provided me some but I ran out quickly after 6 or 7 feeds. Who needs the discovery channel if you can just go to the waiting room at SB Pet Hospital and get a full experience.

Dr. Mobraaten is absolutely the best! Traveled all the way from San Diego to Santa Barbara for my 10 month old pup’s first surgery. I was so nervous trying to research a place for her spay and microchip but felt completely at ease with the SB Pet Hospital knowing she’d be in the best hands! Dr. Mobraaten is so kind, patient and a total expert in her field! Look no further and bring your pet here!

Profound procrastination and negligence on paperwork processing at this pet hospital. I had to wait for days for a letter to be sent to me that is already written. Strongly recommend reconsidering choosing your pet’s vet.

Excellent caring Veterinarians and kind staff keep me coming back. I just added two miniature Schnauzers to my family after one year hiatus from being a pet parent. Upon returning to SB pet hospital I felt confident they would take all the time and consideration my newborn fur babies needed.

I recently stop bringing my cat to this place. I'm sure about the quality of the Vet but the people that answer the phone calls and make appointments are very incompetent. I rescheduled my cat's appointment for saturday. I called to say that I ll be late for 5 mins and they said that I don't have an appointment for that day. I was trying to explain that I rescheduled my cat's appointment but the attitude I received was horrible. I felt like I was talking to an ignorant police officer. She was very denial about the fact that they made a mistake and all expected was an apology and offer for a rescheduling. Instead she said " you don't have an appointment", "no, you can't come in". Somebody has to teach these people the customer service side of veterinary. This experience did make me question the credibility of the pet health care they give. I will never bring my cat this place. STAY AWAY FROM THIS PLACE!!!

The front office is very unprofessional in handling communication, and has an arrogant attitude. Definitely not a pleasant experience.