Banfield Pet Hospital

While waiting for my pet i could smell a strong odor of urine and feces. Absolutely disgusting. I will not be bringing my pet back here. We brought our pet as a last minute emergency but never again. They wanted to try and charge me for unnecessary stuff and somehow always get money out me. What am i even paying for if nothing is covered?

Most of the time, this has been a good pet hospital. Once in a while, the receptionists could be pretty rude and careless with bad attitude. They would let you keep waiting until you missed your assigned appointment while answering the phone. The grooming service in the same facility has been the same situation. It's really great if you know who to ask for. Otherwise, your pet might be returned with some unfinished jobs. You can only get that if you are careful and knowing what's supposed to be included. September 2019 updates: We’ve recently visited the Banfield hospital again. The receptionists have been very helpful, friendly and courteous. This is such an impressive improvement since our previous visits! Kudos to the personnel. We appreciated it greatly. However, I did notice the front door areas have been very filthy with trash and urine stains (dry and wet). It’s not kept clean in my recent visits. See the attached pictures. Hopefully they can clean up frequently.

The front of the place rarely has anyone there. You get to beat on the counter until someone shows. The male who showed up was pleasant, the female was rude, no greeting or any professional place at all. Apparently they were short staffed and no one told us, we sat in the room waiting for someone to take our dog back,we waited over 30 minutes.

My dog had been suffering from a terrible flea infection, but with the proper medication and good guidance, everything cleared up nicely. The doctor was generous with her time, and the vet’s assistant was knowledgeable and kind. Having the Banfield Well Pet insurance plan, the visit was free. I only paid for a 6 month supply of medication, which was discounted. All together, a very successful visit.

We have been going here for a few years. My dog is well accustomed to the grooming routine of this place and everybody there loves her. She is a ball of fur and so we go somewhat regularly. Sometimes as much as once a week during shedding season. Staff is awesome. Very accommodating. Always a good experience!

I have a yorkie. They notoriously have bad teeth. There jaws are small so thee teeth are tight together. My pup got a deep cleaning. Once again his breath is normal. No more stinky breath. That’s just one of the perks.

Had to go to the Banfield in San Ramon 30 min away because everytime I make an appt with this one on e14 something always comes up and they cancel my appt so I have to look elsewhere to take my girls. This Banfield needs to get their shit together and dnt let appts go thru that they cannot commit to